Customer Service Representative handling client orders, ensuring product availability, and providing administrative support in Montréal, Canada. Requires bilingualism in French and English.
About the role
- Billing Support Specialist managing invoice processing for Channel Partners at BCM One. Fostering client relationships and resolving billing issues in a hybrid work environment.
Responsibilities
- Operate as a SME and trusted advisor for our clients.
- Establish and manage recurring customer meetings.
- Collect and implement requests for changes to workflows, reporting, etc.
- Coordinate internal teams as needed to address clients’ requests and resolve issues.
- Provide clients with feedback and status in a timely manner.
- Respond to general inquiries.
- Once per month (or as needed) create summary reports for clients.
- Initiate billing inquiries with suppliers and track through resolution.
- Move, add, disconnect, and change billing accounts, inventory, and contracts as needed.
- Prepare Audit and Optimization reports, as required by SOW/client.
- Conduct quarterly account reviews.
- Report on BCM One activities on behalf of the client, including invoices processed, money saved, contractual obligations, and proposed optimization.
- Other responsibilities as assigned.
Requirements
- Bachelor’s degree + 2 years of experience telecommunications, customer support, or finance/billing type of role.
- 5 years of experience will be accepted in lieu of degree requirements.
- Excellent written and spoken professional English.
- Strong presentation skills
- Excellent customer service; you want to actively build relationships with global clients.
- Strong organizational skills and attention to detail.
- Experience in high-volume, fast-paced environments
- Independent with initiative and curiosity; you want to keep learning and asking questions to understand.
- Proficient with MS Office, specifically Outlook and Excel.
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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