Hybrid Billing Support Specialist

Posted 2 weeks ago

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About the role

  • Operate as a SME and trusted advisor for our clients.
  • Establish and manage recurring customer meetings.
  • Collect and implement requests for changes to workflows, reporting, etc.
  • Coordinate internal teams as needed to address clients’ requests and resolve issues.
  • Provide clients with feedback and status in a timely manner.
  • Respond to general inquiries.
  • Once per month (or as needed) create summary reports for clients.
  • Initiate billing inquiries with suppliers and track through resolution.
  • Move, add, disconnect, and change billing accounts, inventory, and contracts as needed.
  • Prepare Audit and Optimization reports, as required by SOW/client.
  • Conduct quarterly account reviews.
  • Report on BCM One activities on behalf of the client, including invoices processed, money saved, contractual obligations, and proposed optimization.
  • Other responsibilities as assigned.

Requirements

  • Bachelor’s degree + 2 years of experience telecommunications, customer support, or finance/billing type of role.
  • 5 years of experience will be accepted in lieu of degree requirements.
  • Excellent written and spoken professional English.
  • Strong presentation skills
  • Excellent customer service; you want to actively build relationships with global clients.
  • Strong organizational skills and attention to detail.
  • Experience in high-volume, fast-paced environments
  • Independent with initiative and curiosity; you want to keep learning and asking questions to understand.
  • Proficient with MS Office, specifically Outlook and Excel.

Benefits

  • Competitive industry salaries with annual reviews
  • Health Insurance (HMO with 2 free dependents)
  • Generous Paid time off
  • Company retirement plan
  • 13th month pay

Job title

Billing Support Specialist

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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