Marketplace Business Support Coordinator at SafetyCulture improving onboarding and ongoing customer support. Ensuring smooth operations and building strong customer relationships in Manila.
About the role
- Billing Support Specialist managing invoice processing for Channel Partners at BCM One. Fostering client relationships and resolving billing issues in a hybrid work environment.
Responsibilities
- Operate as a SME and trusted advisor for our clients.
- Establish and manage recurring customer meetings.
- Collect and implement requests for changes to workflows, reporting, etc.
- Coordinate internal teams as needed to address clients’ requests and resolve issues.
- Provide clients with feedback and status in a timely manner.
- Respond to general inquiries.
- Once per month (or as needed) create summary reports for clients.
- Initiate billing inquiries with suppliers and track through resolution.
- Move, add, disconnect, and change billing accounts, inventory, and contracts as needed.
- Prepare Audit and Optimization reports, as required by SOW/client.
- Conduct quarterly account reviews.
- Report on BCM One activities on behalf of the client, including invoices processed, money saved, contractual obligations, and proposed optimization.
- Other responsibilities as assigned.
Requirements
- Bachelor’s degree + 2 years of experience telecommunications, customer support, or finance/billing type of role.
- 5 years of experience will be accepted in lieu of degree requirements.
- Excellent written and spoken professional English.
- Strong presentation skills
- Excellent customer service; you want to actively build relationships with global clients.
- Strong organizational skills and attention to detail.
- Experience in high-volume, fast-paced environments
- Independent with initiative and curiosity; you want to keep learning and asking questions to understand.
- Proficient with MS Office, specifically Outlook and Excel.
Benefits
- Competitive industry salaries with annual reviews
- Health Insurance (HMO with 2 free dependents)
- Generous Paid time off
- Company retirement plan
- 13th month pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Agent at Teleperformance assisting with Audi connect vehicle concerns. Proactively solving issues while ensuring high customer satisfaction in a positive work environment.
Customer Success Junior managing SMB clients' journeys and ensuring satisfaction on Wake Commerce platform. Collaborating with internal teams and supporting customers in tech utilization.
Customer Success Analyst at Vindi managing client success and expanding customer engagement in Brazil's financial services sector.
Customer Service Agent providing information and support at Service Ottawa. Responding to public inquiries and processing transactions within municipal services across various channels.
Enterprise Customer Support Specialist for AI - powered answer engine maximizing value for enterprise clients. Technical troubleshooting and relationship building with enterprise customers in remote support.
Customer Service Agent in Nänikon providing assistance to customers via phone and email. Supporting administration tasks in a dynamic and motivated European distribution group.
Customer Care Assistant at Lincoln Electric managing client interactions and order flow. Focused on ensuring compliance with sales and delivery metrics while maintaining confidentiality.
Customer Service Representative handling phone inquiries from Sanford Health members and providers. Assessing case complexity, providing resolutions, and promoting self - service options.
Customer Experience Engineer designing realistic test environments and supporting integration for PV systems at SMA Solar India. Collaborating with teams to validate real - world scenarios and system testing.