Office Manager responsible for managing the SERVPRO office team and overseeing administrative functions. Ensure customer satisfaction while providing training and performance management for the team.
About the role
- Central Billing Coordinator managing client billing and practice management processes at CLA. Collaborating with engagement teams to ensure accurate and timely billing while resolving discrepancies.
Responsibilities
- Collaborate and communicate with CRLs and their engagement teams on a regular basis in order to gain knowledge on billing expectations related to specific industry standards and individual job progress.
- Responsible for continual analysis of past billing and current trends in order to actively participate in billing discussions, up to and including providing suggested amounts to bill for both standard and out of scope work.
- Continually review billing information to identify any discrepancies or errors. Work with internal teams to identify and correct any discrepancies or errors. Maintain accurate billing records and files.
- Stay up to date on industry regulations and trends across the firm related to client billing. Compare and analyze billing rates and job specifics across the firm to ensure industry consistencies and standards are met.
- Process and monitor invoices to ensure accuracy and completeness. Review billing information to identify discrepancies or errors. Work with CRLs and engagement teams to ensure out of scope activities are properly billed. Prepare and submit reports on billing activities and trends.
- Involvement on other billing-related matters, as needed. May collaborate and assist on items such as new client setup, data validation, creation and maintenance of Billing Schedules. Continually monitor prepaid, installment and scheduled bills for client WIP consumption necessary.
- Assist in communicating with clients and CRLs to resolve billing issues.
- Assist with matters related to the entire revenue cycle such as AR posting, data management updates, AR adjustments, AR helpdesk, ad hoc client expense entries, etc. as needed.
- Follows up on aging A/R with engagement leaders, which may include direct interaction with clients. Actively follows up with engagement leaders on large work in process (WIP) jobs that need to be billed. Supports the Managing Principals, CRLs, Operations Directors, and team Seniors and Directors with proactive analysis of production, profitability, and overall financial performance on a weekly basis.
Requirements
- 3 years of related administrative experience required
- High school degree or equivalent experience is required
- Associates or Bachelor’s Business Administration or Finance preferred
- Advanced proficiency with Workday or similar PSA software is preferred
- Minimum of 2 years of billing or accounting preferred
- Proficiency in Microsoft Windows and Office products (Word, Excel, Outlook, PowerPoint) is necessary.
Benefits
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
- Comprehensive health, dental, vision, 401k and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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