Billing Specialist managing project invoicing for STV in hybrid role. Engaging in portfolio - based billing and ensuring compliance with contract terms across multiple locations.
About the role
- Billing Specialist managing all aspects of water utility billing and providing administrative support. Ensuring accurate billing and excellent customer service in a fast-paced environment.
Responsibilities
- Prepare, process, and issue monthly water bills accurately and on schedule.
- Review and verify meter readings for accuracy and completeness.
- Investigate and resolve billing discrepancies or irregularities.
- Process payments, adjustments, credits, and refunds.
- Maintain accurate customer account records in the billing system.
- Coordinate with field staff (meter readers/maintenance) regarding service issues.
- Answer phone calls, maintain filing systems, and prepare reports as needed.
- Assist with recordkeeping, data entry, and document management.
- Support special projects and other duties as assigned.
Requirements
- High school diploma or equivalent required.
- Minimum of 2+ years of billing experience required; utility billing experience highly desired.
- Experience with utility billing software preferred.
- Proficiency in Microsoft 365.
- Strong data entry and numerical accuracy skills.
- Excellent organizational and multitasking abilities.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality.
Benefits
- Health Insurance
- Dental
- Vision & Telemedicine
- Health Savings Account
- Life Insurance
- 401K Retirement Plan with Employer Contributions
- Paid Vacation & Sick Days
- Annual Bonus Program
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