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About the role
- Processing Invoices within the established SLA’s while maintaining a high quality standard.
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles.
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions.
- Identify opportunities to streamline billing processes, improve efficiency, and reduce errors. Implement solutions to enhance the accuracy and effectiveness of billing operations.
- Investigate and resolve billing discrepancies. Collaborate with relevant departments to address issues promptly.
- Making recommendations, executing and testing changes, improvements and controls to the Billing processes.
- Handling client escalations while proactively seeking ways to help improve customer experience.
- Performing other duties in the Billing operations department as assigned.
- Provide training and support to internal teams on billing procedures, systems, and best practices
Requirements
- University Degree or Business Administration Certificate or related equivalent experience
- Minimum 2-year experience in Billing Operations
- Basic knowledge of SQL is required.
- Advanced knowledge and experience with Microsoft Suite Products (Excel Advanced skills are required – Pivots, VLOOKUP & if statements)
- Oracle CC&B system knowledge is an asset.
- Detail oriented, analytical and inquisitive.
- Excellent communication and interpersonal skills.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
- Flexible to work extended hours
- Must be flexible to work on multiple tasks while working with challenging deadlines.
Benefits
- 100% company covered heath and dental benefits from day 1
- Plan for retirement with Deferred Profit Sharing Plan (DPSP) and RRSP Matching
- Grow with us! We cover annual fees for your professional designation
- Paid personal and sick days on top of your vacation
- Summer hours to enjoy the weather
- Company sponsored social events & more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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