Systemadministrator ACD addressing 2nd - & 3rd - Level - Support needs for IT services across 6,000 colleagues. Responsible for ACD systems from installation to maintenance while fostering technology input.
About the role
- Bilingual Transfers Administrator responsible for processing transfer requests and providing operational support at Aviso Wealth. Collaborating with the Transfers team to ensure client-centric solutions.
Responsibilities
- Process transfer in requests according to service level agreements
- Monitor the transfers mailbox and collect incoming mail
- Initiate new manual or ATON transfers in and transfers out, including internal transfers
- Track status and follow-up on initiated transfers
- Provide operational support for transfers to external institutions
- File completed transfer documents and shred all printed documents
- Review and respond to transfers in inquiries
- Assist / cover others in the Transfers Department as needed
- Handle special projects or other assignments as requested
Requirements
- Post-secondary education and/or equivalent experience
- Minimum 1-2 years of experience in back-office administration in a financial securities firm
- Extremely detail oriented and accurate
- Strong problem-solving skills
- Excellent organizational and multi-tasking skills to meet required deadlines daily
- Strong team player in the department and across departments
- Strong desire and initiative to become a subject matter expert over time and to reach out and understand the functions of other departments in Operations
- Strong knowledge of Microsoft Office (Outlook, Excel, Word)
- Knowledge and experience of Dataphile, Fundserv, CDS and DTCC is an asset
- Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada
- Ability to work EST standard hours
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
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