Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
About the role
- BI Analyst focusing on CRM for a health and fitness company. Developing insights and dashboards to optimize customer journeys and marketing strategies.
Responsibilities
- Develop strategic analyses and dashboards that connect CRM, marketing and product data, translating information into actionable insights to optimize the customer journey.
- Define and monitor performance indicators (KPIs) related to acquisition, retention, engagement and customer value (LTV, churn, NPS, RFV — recency, frequency, value).
- Support the definition and measurement of CRM strategies, campaigns and automated flows, ensuring intelligent use of data.
- Create and maintain segmentation and behavioral prediction models (purchase, reactivation, cancellation, etc.).
- Integrate and process data from different sources (CRM, automation platforms, e-commerce, BI, paid media), ensuring data quality and consistency.
- Collaborate with Marketing and Product teams on data-driven decision making.
Requirements
- Proficiency in BI tools (Power BI, Tableau or Looker Studio).
- Intermediate SQL skills and experience with ETL processes.
- Experience in analyzing CRM and customer behavior data.
- Understanding of API integrations and data flows between platforms.
- Ability to translate complex data into presentations and strategic recommendations.
- Analytical, curious and results-oriented profile.
- Preferred qualifications:
- Experience with CRM and marketing automation tools (HubSpot, RD Station, Salesforce, Dynamics, etc.).
- Experience in data modeling or in Data Analytics projects focused on CRM.
- Knowledge of digital marketing metrics and customer analytics.
Benefits
- Queima provides a Flash card for meal/food allowance.
- Co-pay Health and Dental plans with no monthly fee.
- Remote work allowance.
- For those living in Belo Horizonte (BH), we have a great, cozy office.
- Profit Sharing Program (PLR).
- Extended paternity leave for expectant fathers.
- Childcare assistance.
- Financial assistance for English or Spanish classes.
- Access to our full fitness, health and wellness platform and access to Smart Fit gyms across Brazil.
- A relaxed and motivating work environment.
- Performance cycles and an exclusive learning and development platform: Queima Academy.
- No dress code.
- Employee referral programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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