Senior Client Success Manager at Collinson driving client engagement and product adoption in the travel ecosystem. Collaborating across teams to optimize product strategy and client satisfaction.
About the role
- BI Analyst focusing on CRM for a health and fitness company. Developing insights and dashboards to optimize customer journeys and marketing strategies.
Responsibilities
- Develop strategic analyses and dashboards that connect CRM, marketing and product data, translating information into actionable insights to optimize the customer journey.
- Define and monitor performance indicators (KPIs) related to acquisition, retention, engagement and customer value (LTV, churn, NPS, RFV — recency, frequency, value).
- Support the definition and measurement of CRM strategies, campaigns and automated flows, ensuring intelligent use of data.
- Create and maintain segmentation and behavioral prediction models (purchase, reactivation, cancellation, etc.).
- Integrate and process data from different sources (CRM, automation platforms, e-commerce, BI, paid media), ensuring data quality and consistency.
- Collaborate with Marketing and Product teams on data-driven decision making.
Requirements
- Proficiency in BI tools (Power BI, Tableau or Looker Studio).
- Intermediate SQL skills and experience with ETL processes.
- Experience in analyzing CRM and customer behavior data.
- Understanding of API integrations and data flows between platforms.
- Ability to translate complex data into presentations and strategic recommendations.
- Analytical, curious and results-oriented profile.
- Preferred qualifications:
- Experience with CRM and marketing automation tools (HubSpot, RD Station, Salesforce, Dynamics, etc.).
- Experience in data modeling or in Data Analytics projects focused on CRM.
- Knowledge of digital marketing metrics and customer analytics.
Benefits
- Queima provides a Flash card for meal/food allowance.
- Co-pay Health and Dental plans with no monthly fee.
- Remote work allowance.
- For those living in Belo Horizonte (BH), we have a great, cozy office.
- Profit Sharing Program (PLR).
- Extended paternity leave for expectant fathers.
- Childcare assistance.
- Financial assistance for English or Spanish classes.
- Access to our full fitness, health and wellness platform and access to Smart Fit gyms across Brazil.
- A relaxed and motivating work environment.
- Performance cycles and an exclusive learning and development platform: Queima Academy.
- No dress code.
- Employee referral programs.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Leader of Client Success overseeing a team to ensure client success in investment management solutions. Establishing strategy and executive - level relationships for client loyalty and expansion.
Managing Partner success in Brisbane and accelerating growth for Xero's accounting ecosystem. Collaborating with firms to embed Xero's Practice Tools and drive sustainable revenue growth.
Customer Success Sr. Specialist at Mastercard engaging stakeholders and optimizing services. Supporting business growth through effective solutions in the payments ecosystem.
Client Experience Specialist at Canada Life providing administrative support to advisors and ensuring excellent client service. Handling inquiries and coordinating client communication in a financial services environment.
Senior Specialist in CRM Onboarding & Engagement improving user activation and retention at McAfee. Designing onboarding pathways and performing analytics for product adoption and engagement strategies.
Customer Success Specialist focusing on automation and chatbot for enhancing customer experiences at Up.p. You will connect data, technology, and empathy to deliver value to each interaction.
Customer Success Operations Specialist ensuring customer satisfaction and operational efficiency through collaboration and operational excellence. Managing inquiries and supply commitments to meet customer expectations.
Customer Success Manager managing client portfolios at Entrata. Driving customer satisfaction and retention by ensuring successful adoption of Entrata’s Homebody Product.
Client Success Specialist supporting Foundr’s students from ideation to scaling in coaching programs. Guiding founders through onboarding and helping with business metrics management.