IT - Administrator focusing on the administration and development of Microsoft 365 environments in Freiburg, Germany. Supporting IT infrastructure and optimizing operations through technology implementation and process improvement.
About the role
- Benefits Administration Services Associate II providing support for customer inquiries and advising on plan provisions. Delegated tasks requiring limited supervision while adhering to accuracy standards.
Responsibilities
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Requirements
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Benefits
- Improves participant decision-making process by advising participants on plan provisions.
- Responds to client-specific inquiries, including telephone and web correspondence.
- Completes transactions related to customer inquiries with limited supervision.
- Meets timeliness and accuracy standards.
- Documents calls by creating detailed notes in the case management system.
- Completes callbacks in a timely manner and escalates as appropriate.
- Adheres to call center metrics and guidelines within established procedures.
- Explains the appropriate participant forms and provides guidance on completion.
- Performs other duties as assigned.
- Complies with all policies and standards.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
IT System Administrator responsible for monitoring and backup in Hanau, Germany. Optimizing IT infrastructure and ensuring system reliability for municipal services.
IT - Systemadministrator ensuring IT system availability and security for Rostock Freight and Fishing Port. Collaborating on strategic IT development and digitalization initiatives while providing user support.
PMO Data Administrator supporting Project Management Office through data administration, reporting, and process coordination with a focus on developing technical skills in reporting tools.
ST
Administrative support role coordinating secretarial tasks and patient services in Tempelhof, Berlin's largest Catholic hospital. Engaging in various administrative duties and communication coordination.
IT Systemadministrator ensuring system availability and supporting server infrastructures. Responsible for coordinating technical tasks and creating operational documentation for clients.
IT network administrator managing CISCO network and telecommunications systems in a healthcare setting. Engaging in IT service projects and security measures implementation.
Assistenz in der Verwaltung bei EF Logistik GmbH in Friedberg, Hessen. Verantwortung für Büroorganisation, Terminkoordination und Unterstützung der Personaladministration.
Administrative professional overseeing building management and supporting quality management at Graf Recke Stiftung's daycare facilities. Collaborating with social work leaders to enhance operational efficiency.
IT Administrator responsible for IT and telecommunication systems for Stadtwerke company in Wertheim. Involves maintenance, configuration, and support for various IT infrastructure and applications.