B2B Commercial Analyst at Decathlon managing client portfolios and driving sales growth through active prospecting. Collaborating with various departments to ensure client satisfaction and effective operations.
Responsibilities
Monitor and proactively develop the clients in the portfolio to ensure repeat purchases, increase average order value (AOV), and strengthen customer loyalty.
Maintain the CRM with excellence, recording the complete history, relationship actions taken, and next follow-up steps, ensuring a transparent and efficient commercial process.
Perform active multichannel prospecting (phone, email, social media), focusing on defined strategic segments to generate new business opportunities.
Prepare and present high-impact, tailored commercial proposals, managing the entire negotiation journey through to closing the sale.
Actively collaborate with partner areas (Logistics, Inventory, Finance, Brick-and-mortar Store) to ensure smooth order flow and deliver the best B2B customer experience.
Analyze and monitor the main portfolio performance KPIs (e.g., Revenue, Average Order Value (AOV), Proposal Conversion, and NPS), identifying bottlenecks and opportunities.
Serve as a point of support and share best practices with junior analysts, contributing to the development and operational excellence of the B2B team.
Requirements
Bachelor's degree completed — degrees in Business Administration or Economics are a plus.
Knowledge of the B2B sales funnel and the full commercial cycle, from prospecting (outbound/inbound) to closing and post-sales.
Experience with CRM systems (such as Pipedrive, Salesforce, or similar) for portfolio management and pipeline tracking.
Intermediate Excel skills.
Benefits
💰 DecaPack: Monthly compensation, commute allowance, meal or food allowance, medical and dental insurance, Dra. Decah (nutritional and sports coaching, tele-psychology, and telemedicine), life insurance, pharmacy assistance (Epharma), monthly awards, and profit-sharing.
💻 Hybrid work: Three remote days per week.
👶 Parents and future athletes: Extended maternity leave up to 180 days and extended paternity leave up to 20 days.
💙 Passion for sport: Sports benefit (Gympass or TotalPass) and a 30% discount on Decathlon-owned brand products.
⏳ For your future: Equity participation and private pension plan.
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