IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Auction Operations Administrator managing ServiceLink Auction Online Auction platform. Involved in implementation, administration, and maintenance while ensuring data accuracy in Salesforce.
Responsibilities
- Be involved in the implementation, administration, and maintenance of the ServiceLink Auction Online Auction platform by managing key functions to support the online auction programs.
- Conduct quality control checks to ensure that information is displayed accurately on company website based on seller’s property specifications.
- Monitor Inboxes, dashboards and reports in Salesforce to ensure all assets and programs are being represented accurately on the PDP and in system.
- Create ad-hoc reports for management that provide auction data and results of online auction events.
- Extract Seller provided data and photos and add to Salesforce record for web marketing purposes.
- Perform daily/Weekly scrubs against client reporting to ensure inventory data is up to date.
- Proactively identify issues/concerns and report/partner with business counterparts to resolve.
Requirements
- High school diploma or equivalent required
- Bachelor’s degree preferred
- 2+ years of Salesforce experience, to include navigation, processing and report creation/maintenance
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office with an emphasis on Excel
- An energetic and dynamic personality with a willingness to learn
- Ability to work both independently and as a team player
- Ability to adapt to a rapidly changing business and technology environment
- Ability to prioritize and manage complex scheduling and document tracking
Benefits
- Health insurance
- Vision insurance
- Dental and life insurance
- 401(k) plans
- Employee Stock Purchase Plan
- Paid vacation and sick time
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