Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
About the role
- Associate Principal, Software Engineering managing the ServiceNow team for enterprise technology platforms. Responsible for planning, executing, and supporting ITSM and other capabilities.
Responsibilities
- Provide technical leadership for planning, designing, installing, testing and implementing solutions.
- Provide subject matter expertise on the ServiceNow Platform for ITSM/ITOM/ITAM/SecOps/HAM/SAM/IRM.
- Perform execution of deliverables including but not limited to development, peer reviews, and other administration for the platform.
- Ensure best practice adherence for core system development, security, tuning and performance.
- Support data management activities and administrative support to stakeholders.
- Creates knowledge content activities to enterprise objectives.
- Facilitates knowledge transfer sessions for administration and self-service.
- Develop a train the trainer model for support and administration.
- Overall ownership of solution implementation and working with the team to ensure quality solutions that provide delightful experiences.
Requirements
- 5+ years of working experience in IT
- 5+ years of experience in implementing ServiceNow or similar platforms for ITSM, ITOM, HAM, SAM, SecOps and/or GRC/IRM modules
- 3+ years of experience with Javascript or other scripting language
- Experience with RESTful APIs and JSON
- Ability to write clean, bug-free code that is easy to understand and easily maintainable
- Strong understanding of CMDB and CSDM 4.0+
- Experience with Scaled Agile Framework (SAFe), Agile/Scrum, and DevSecOps methodologies
- Bachelor’s degree in MIS or related field, 8 years of additional related work experience may be substituted for degree.
Benefits
- A hybrid work environment, up to 2 days per week of remote work
- Tuition Reimbursement to support your continued education
- Student Loan Repayment Assistance
- Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
- Generous PTO and Parental leave
- 401k Employer Match
- Competitive health benefits including medical, dental and vision
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