LF
Lincoln FinancialDigital Experience Consultant
Digital CX Consultant on the Customer Experience team at Lincoln Financial. Shaping technology roadmap and enhancing customer satisfaction through strategic initiatives and collaboration.
About the role
- Ensure that all brand and store KPIs are met on time.
- Analyze sales performance and advise clients on how to grow their ecommerce sales in a sustainable way.
- Drive sales through stock availability, pricing competitiveness, innovative promotional schemes, effective merchandising and targeted assortment growth.
- Grow revenue and profitability for Intrepid by partnering with Business Development on offering new value adding services to clients, optimizing commercial terms with existing clients and scaling existing operational processes.
- Maintain close relationships with both brands and ecommerce platforms.
- Interact daily with partners to ensure timely and effective implementation of strategy.
- Coach and develop your team members.
- Developing cross-functional strategy to grow sellers' business and ensure smooth operations; Managing pricing competitiveness, assortment, stock availability of key products offered by the sellers.
Requirements
- University degree
- Proficient in English
- Minimum 6-8 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
- Strong interpersonal, relationship and communication, listening and negotiation skills
- Strong ecommerce knowledge and analytical skills
- Network with ecommerce platforms in Vietnam
- Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
- Experience in ecommerce campaign plans
- Fluent in English
- Minimum of 6-8 years working experience in ecommerce, either working with ecommerce platforms (in category management or brand partnership management), or heading ecommerce in a leading brand, or a senior commercial role in an ecommerce enabler / distributor
- Experience with retail business will be an added advantage
- Collaborative, humble, driven, analytical, structured, integrity, professional, fun, passionate, builder, entrepreneurial
- Strong track record of high-level negotiations with partners and successful internal/external relationship management
- Management: proven ability to manage a team.
Benefits
- Excellent and competitive compensation package
- Professional and open international working environment – culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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