Service Manager at Carrier managing field service teams for commercial HVAC maintenance and installations. Overseeing project execution and customer satisfaction with efficient service delivery.
About the role
- Assistant Manager responsible for team management and productivity in a BPO setting, ensuring compliance with internal policies and service level agreements.
Responsibilities
- Meeting the SLA Targets
- Team management and Transaction/Call Monitoring
- Productivity Improvement and Employee engagement
- Client interaction, if required at supervisory level
- Ensure compliance with internal policies and procedures, external regulations and information security standards
- Management reporting and oversight
- Driving Quality initiatives in the process to attain measurable positive results
- Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
- Ensuring accuracy of performance reports and compliance to internal control requirements
- Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
- Establish an environment and work style that promotes the concept of teamwork and professional development
- Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
- Accountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee level
Requirements
- College Graduate
- Minimum of 24 months of supervisory work experience in a BPO environment preferably in an insurance process/account
- Must have an experience/background handling US Retirements
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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