Technical Support Specialist providing troubleshooting and support for Kenwood Land Mobile products. Engaging with dealers and customers by providing technical assistance and training as needed.
About the role
- Application Support Analyst at Petroineos ensuring availability of trading systems and implementing improvements. Responsible for production environment support and issue resolution in London.
Responsibilities
- Protect and maintain the production environment of PITL trading systems
- Ensure that systems are available and functioning in line with business expectations
- Running End of Day processes
- Implementing auditable processes and improvements to continually improve customer service
- Log and manage incidents through to resolution
- Ensure tracking and resolution of issues by 3rd line support
- Develop production support infrastructure, processes and procedures to improve the quality of service
- Clear documentation explaining how to resolve key software issues
- Manage end of day application processes
- Provide support in the fail over to disaster recovery environment
Requirements
- Degree or equivalent qualification in a relevant field preferred
- Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
- Understanding of core trading processes
- Proven ability to work within a team and drive improvements
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations
Benefits
- The role offers a competitive salary commensurate with experience
- Opportunity to be awarded discretionary bonuses based on performance
- Comprehensive benefits package including private medical insurance
- Travel insurance and dental insurance
- Gym reimbursement scheme
- 10% contributory pension scheme
- 25 day yearly holiday allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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