Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
About the role
- Application Support Analyst handling second and third level support for Datacom client applications. Involves incident management and communication with clients in a structured environment.
Responsibilities
- Responsible for second and third level support and maintenance of managed Datacom client applications
- Day-to-day incident and problem management across multiple clients in the Application Management team
- Communicate with the client and internal teams
- Ensure all work aligns to Datacom's standards and guidelines
- Analyse and diagnose complex issues raised by clients
- Provide technical support and consultancy
- Problem solve and troubleshoot
- Participate in the development of new features and capabilities
- Maintain and extend support documentation for current and next versions of software
Requirements
- Strong IT and/or computer science background
- Solid technical skills
- Good understanding of SDLC and ITIL methodologies
- Excellent communication skills
- Ability to manage stakeholder/customer expectations
- Prior experience with application support
- Experience working across a large, complex IT organisation
- Positive attitude
- Ability to work as part of a team and independently
- Self-starter and willingness to learn
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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