Technical Officer providing support and maintenance for IT systems at BCXP. Involves troubleshooting, administration of services, and client engagement in Johannesburg.
About the role
- Act as the technical bridge between Sokin and our clients, ensuring a seamless transition from sales to implementation.
- Lead and manage the onboarding process, including technical integrations, migrations, and product customization based on client requirements.
- Provide ongoing technical guidance, training, and best practices throughout the client lifecycle to ensure successful adoption.
- Partner closely with Engineering, Product, and Support teams to troubleshoot complex issues and optimize client integrations.
- Maintain a portfolio of clients, managing technical expectations and identifying opportunities for additional value through new features or solutions.
- Assist clients in configuring Sokin’s APIs, troubleshooting implementation issues, and advising on best practices for secure and efficient integration.
- Translate business requirements into technical specifications to support client development teams.
- Develop and maintain comprehensive documentation, including integration guides, FAQs, and client-specific implementation notes.
- Act as an internal advocate for client needs, influencing the product roadmap and contributing to continuous improvement initiatives.
Requirements
- Proven experience in API integrations, technical implementation, or technical account management, preferably within fintech, SaaS, or payments.
- Experience in the payments, financial services, or FX industry.
- Previous experience working with global clients and distributed technical teams.
- Strong understanding of RESTful APIs, authentication standards (OAuth, JWT), and webhooks.
- Technical proficiency in languages such as Python, JavaScript, or Java, and familiarity with Postman, Swagger, or similar API tools.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
- Strong organizational and project management abilities, with experience managing multiple client projects simultaneously.
- Comfortable working cross-functionally in a fast-paced, evolving environment.
- Familiarity with CI/CD pipelines, cloud environments (AWS, Azure, GCP), and integration testing frameworks.
- Must have the right to work in the jurisdiction they are looking to work in.
Benefits
- Professional development opportunities
- Inclusive work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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