Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
About the role
- Data Analyst in Customer Success transforming data into insights for team efficiency. Supporting operations with BI tools and metrics tracking for customer journeys.
Responsibilities
- Estruturar e organizar processos de Customer Success, garantindo consistência e eficiência nas operações;
- Integrar dados de diferentes sistemas (CRM, suporte, billing, engajamento), criando relatórios e dashboards para apoiar decisões estratégicas;
- Definir e acompanhar métricas-chave (Churn, NRR, NPS, Health Score), propondo melhorias contínuas na jornada do cliente;
- Desenvolver automações e alertas para aumentar eficiência, reduzir riscos e apoiar o time de CS na retenção de clientes.
Requirements
- Formação superior completa ou em andamento em Administração, Engenharia, Sistemas de Informação, Economia ou áreas correlatas;
- Experiência prévia com análise de dados, BI ou operações em Customer Success;
- Conhecimento avançado em Excel/Sheets e SQL;
- Vivência com ferramentas de BI (Power BI, Looker, Tableau, etc.);
- Familiaridade com integração de sistemas, ETL ou automação (Zapier, Make, Hubspot, Workato, APIs);
- Noções de Python ou R para análises e IA (desejável);
- Conhecimento de métricas de CS (Churn, NRR, NPS, CSAT, LTV, CAC) (desejável).
Benefits
- Acesso ao cartão Swile benefícios para alimentação e refeição
- Plano de Saúde (extensível aos dependentes legais)
- Plano Odontológico
- Seguro de Vida
- Descontos em academias e outras rede de parceiros para atividades físicas, mindfulness, terapia, nutrição e qualidade do sono
- Acesso à plataforma Moodar para psicoterapia on-line
- Day Off no aniversário
- Auxílio do Swile Mobilidade para deslocamentos
- Auxílio home-office para trabalho remoto
- Programas de capacitação e modelo de carreira
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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