Customer Success Sr. Specialist at Mastercard engaging stakeholders and optimizing services. Supporting business growth through effective solutions in the payments ecosystem.
About the role
- Junior Customer Success Analyst managing client relationships with B2B accounts in Porto Alegre. Ensuring satisfaction and success for member businesses associated with Amcham Brasil.
Responsibilities
- Gestão e relacionamento de carteira de clientes B2B (médio e grande porte);
- Gerenciamento de metas e resultados;
- Realizar follow-up de renovações;
- Mapeamento de novas oportunidades de negócios;
- Conduzir reuniões;
- Interação com áreas internas (eventos e conteúdo, financeiro, patrocínio, etc.);
- Participação de eventos, comitês e seminários.
Requirements
- Ensino superior completo ou cursando;
- Conhecimento pacote Office;
- Experiência com atendimento ao cliente - relacionamento;
- Disponibilidade para atuar em modelo presencial.
- Seja proativo (a), curioso(a) e engajado(a) para atingir metas e resultados;
- Seja dinâmico (a) para transitar e negociar com empresas multissetoriais;
- Seja movido(a) a desafios;
- Tenha o cliente como o centro das suas ações;
- Tenha comunicação escrita e falada de forma clara e objetiva;
- Tenha capacidade de trabalho em equipe, de maneira construtiva, respeitosa e para o atingimento de resultados conjuntos.
Benefits
- Cartão Multi-benefícios com vale refeição e vale alimentação;
- Vale transporte;
- Vale combustível;
- Wellhub;
- Day off no dia do aniversário;
- Frutas no período da tarde;
- Programa de felicidade
- Credencial ao SESC;
- Assistência médica;
- Seguro de vida em grupo;
- Descontos em cursos, pós-graduação e MBA;
- Acesso aos programas de Capacitação da Amcham;
- Recesso final de ano.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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