Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
About the role
- AI Support Specialist integrating cloud and automation systems at Sinclair’s Innovation Lab. Focusing on deploying AI-driven solutions in engineering, IT, and business operations.
Responsibilities
- Develop robust API integrations between SaaS, enterprise platforms, and internal tools.
- Design and deploy low-code/no-code automations for operational efficiency.
- Own system integration projects from requirements gathering through testing and rollout.
- Manage cloud deployments (AWS, Azure, GCP) for AI and automation projects.
- Implement CI/CD pipelines, monitoring, and cost optimization strategies.
- Guide infrastructure scaling for multi-agent workflows and AI applications.
- Develop prompts and optimize LLM performance for accuracy, efficiency, and cost.
- Fine-tune or adapt models for Sinclair-specific workflows.
- Establish monitoring frameworks for model reliability, bias detection, and responsible use.
- Build and maintain structured data pipelines for AI workflows.
- Normalize and integrate data from multiple enterprise sources (ERP, CRM, CMS, etc.).
- Collaborate with data scientists on feature engineering and deployment readiness.
- Understand and work with internal teams to ensure secure identity and access management, including SSO across AI tools.
- Enforce responsible AI standards, compliance, and auditability across deployments.
- Contribute to governance frameworks for enterprise-wide AI adoption.
Requirements
- 5+ years of experience across cloud engineering, API integration, or automation.
- Proven track record of designing and deploying solutions on AWS, Azure, or GCP.
- Strong expertise with APIs, data pipelines, and enterprise integrations.
- Practical experience with LLMs (prompt engineering, optimization, or fine-tuning).
- Hands-on experience with workflow automation (ServiceNow, Copilot Studio, Zapier/n8n, or similar).
- Working knowledge of security frameworks, SSO, and compliance requirements
Benefits
- Participation in a retirement plan
- Life and disability insurance
- Health, dental and vision plans
- Flexible spending accounts
- 15 paid vacation days
- 2 paid personal days
- 9 paid holidays
- 40 hours of paid sick leave
- Parental leave
- Employee stock purchase plan
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