Office Assistant handling document control and office assistance for Mission Aviation Fellowship, a charitable organization serving remote communities through aviation. Managing records, office tasks, and collaborating with various departments.
About the role
- Join SS&C's Superannuation Operations team as an Administrator delivering exceptional service to members. Responsibilities include processing administration tasks and maintaining accurate member records with attention to detail.
Responsibilities
- Join our Superannuation Operations team and play a key role in delivering exceptional service to our members.
- Process and review a range of superannuation administration tasks, including document linking, file indexing, member and employer applications, contribution processing, beneficiary updates, correspondence, withdrawals, pension payments, insurance changes, and investment switches.
- Liaise with advisers and internal teams to resolve queries and process changes efficiently.
- Maintain accurate and up-to-date member records with a high level of attention to detail.
- Collaborate with peers to ensure timely and effective resolution of requests and issues.
- Contribute to regular team meetings by sharing feedback and identifying process improvement opportunities.
- Participate in task rotations as required to support team flexibility and coverage.
- Ensure all administrative functions meet service level agreements and comply with regulatory obligations and timelines.
- Manage operational and compliance risk appropriately by escalating errors, incidents, or issues to the manager in a timely manner.
- Perform other administrative duties as required by the manager.
Requirements
- Strong organisational and time management skills with the ability to prioritise effectively
- High attention to detail and accuracy
- Solid understanding of superannuation processes and systems
- Flexible and adaptable in a fast-paced, changing environment
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office (Excel, Outlook, Word, etc.)
- Positive, proactive attitude with a strong team focus
- Eagerness to learn and develop new skills
- Strong analytical and problem-solving abilities
Benefits
- Flexibility : Hybrid Work Model
- Income Protection Insurance
- Flexible Time Off
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Discounts on fitness clubs
- travel and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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