Join SS&C's Superannuation Operations team as an Administrator delivering exceptional service to members. Responsibilities include processing administration tasks and maintaining accurate member records with attention to detail.
Responsibilities
Join our Superannuation Operations team and play a key role in delivering exceptional service to our members.
Process and review a range of superannuation administration tasks, including document linking, file indexing, member and employer applications, contribution processing, beneficiary updates, correspondence, withdrawals, pension payments, insurance changes, and investment switches.
Liaise with advisers and internal teams to resolve queries and process changes efficiently.
Maintain accurate and up-to-date member records with a high level of attention to detail.
Collaborate with peers to ensure timely and effective resolution of requests and issues.
Contribute to regular team meetings by sharing feedback and identifying process improvement opportunities.
Participate in task rotations as required to support team flexibility and coverage.
Ensure all administrative functions meet service level agreements and comply with regulatory obligations and timelines.
Manage operational and compliance risk appropriately by escalating errors, incidents, or issues to the manager in a timely manner.
Perform other administrative duties as required by the manager.
Requirements
Strong organisational and time management skills with the ability to prioritise effectively
High attention to detail and accuracy
Solid understanding of superannuation processes and systems
Flexible and adaptable in a fast-paced, changing environment
Excellent communication and interpersonal skills
Proficient in Microsoft Office (Excel, Outlook, Word, etc.)
Positive, proactive attitude with a strong team focus
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