LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
- Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
- Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
- Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
- Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
- Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
- Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
- Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
Requirements
- Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
- Doctorate degree & 2 years of collective account management experience, sales, & commercial experience OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience OR Associate degree & 10 years of collective account management experience, sales, & commercial experience
- Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination
- Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools
- Willingness to travel approximately up to 80%, including occasional overnight or weekend travel as needed
Benefits
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- A discretionary annual bonus program
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements, where possible
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