Detail - oriented Jr. Account Manager supporting client service in group benefits. Collaborating with clients and managing data amid a hybrid work model in Toronto, Ontario.
About the role
- Account Manager responsible for managing relationships with SMB and mid-market clients. Building long-term partnerships and driving customer satisfaction for DOOR’s platform.
Responsibilities
- Act as the primary point of contact for assigned SMB and mid-market accounts
- Develop a strong understanding of clients’ business objectives, challenges, and needs
- Build trusted advisor relationships with decision-makers and key stakeholders
- Drive account renewals and proactively mitigate churn risks
- Identify upsell, cross-sell, and expansion opportunities to grow account value
- Negotiate contracts and pricing in alignment with company policies
- Ensure clients achieve maximum value from products and services
- Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption
- Gather customer feedback to inform internal teams and improve offerings
- Manage a book of SMB and MM accounts with responsibility for meeting retention and growth targets
- Maintain accurate records of account activity, pipeline, and forecasts in CRM tools
- Provide regular reporting on account performance and business impact
- Work closely with Marketing and Sales Development teams to support campaigns and lead generation within accounts
- Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients
- Contribute to strategy development for SMB and MM market segments
Requirements
- Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
- 2+ years of experience in account management, customer success, or B2B sales (preferably with SMB/MM clients)
- Strong track record of meeting or exceeding renewal and expansion targets
- Excellent communication, presentation, and negotiation skills
- Proficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performance
- Experience in SaaS, technology, or B2B solutions preferred
Benefits
- employer-sponsored health, dental, vision and life options
- generous PTO
- company-supported parental leave for both primary and non-primary caregivers
- flexible time off policy
- flexible work schedules
- medical, dental, and vision plans with multiple coverage tiers
- healthcare and flexible spending accounts (FSAs)
- employer-paid basic life and accidental death & dismemberment (AD&D) insurance
- short-term and long-term disability coverage
- 401(k) Retirement Plan through Vanguard
- full setup of hardware from home line of products and FREE monitoring
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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