Senior Customer Success Manager managing relationships with EMEA adtech partners at Adelaide, a leader in attention measurement and activation.
About the role
- Senior Account Manager for corporate digital investigation and Information Security solutions in São Paulo. Leading key accounts and developing strategies for market penetration and client relations.
Responsibilities
- Manage and develop large accounts (key accounts) and strategic clients in the Retail, E-commerce, Industry, Agribusiness, Commodities and Services/Consultancies segments in São Paulo;
- Identify, prospect and contact potential clients through market research, events, networking and other commercial strategies;
- Present solutions and services clearly, consultatively and persuasively, highlighting benefits and competitive differentiators;
- Structure and lead high-value projects aligned with clients' needs and challenges;
- Conduct complex negotiations, perform value analysis and manage objections to ensure closing of significant contracts;
- Maintain ongoing client relationships, monitor service implementation and identify new business opportunities (cross-selling and up-selling);
- Develop penetration strategies for new markets and segments, working together with executive leadership and sales management;
- Act as a mentor to junior and mid-level professionals, fostering the development of the commercial team;
- Provide strategic feedback to improve processes, products and commercial approaches;
- Demonstrate high performance in revenue and margin generation, with a results-focused mindset;
- Establish high-level relationships, influencing decision-makers at the clients' director/executive level;
- Analyze the market and competitors to provide insights and support the company's strategic decisions;
- Represent the company in executive presentations, talks and industry events.
Requirements
- Degree or solid background in Information Technology, with specialization or practical experience in Information Security, especially Incident Response;
- Proven experience in B2B consultative sales, including management of RFPs/RFQs and public tenders/bids (Editais);
- Relevant network in the corporate technology and security market;
- Desirable knowledge in Corporate Investigation and Security Governance (GRC), including an understanding of the IIA's Three Lines of Defense;
- Familiarity with market frameworks and regulations such as LGPD, NIST and the ISO family;
- Experience with CRM tools and commercial methodologies such as SPIN Selling;
- Advanced English, fluent for negotiation and technical communication.
Benefits
- Health insurance
- Dental insurance
- Education allowance
- Travel allowance
- Bonus
- Commission
- Wellhub
- On Happy
- Length-of-service awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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