Sales Account Manager responsible for managing accounts and prospecting new business in Winchester, Virginia for Uline. Delivering quality products and service to businesses across industries.
About the role
- Account Manager handling B2B SaaS client relationships and driving expansion strategies in healthcare sector. Working cross-functionally to ensure successful post-implementation rollouts.
Responsibilities
- Own the commercial relationship: Build multi-threaded executive relationships, set the account plan, and manage renewals and expansions.
- Drive expansion through relationship-focused sales: Build and execute account-level expansion plans for pre-visit collections, card-present terminals, digital messaging volumes, payment plans, and premium reporting. Create champions, secure approvals, and move proposals to signature.
- Run subsequent-wave deployments (post go-live): Once Implementation completes the initial launch, you create and drive the wave plan for waves 2+. Coordinate timelines with implementation, clear blockers, and track to 100% eligible site activation.
- Drive adoption and outcomes: Ensure presales workflows are fully implemented and sticky through training, playbooks, and measurement.
- Monetize subsequent waves: Tie each wave rollout to a commercial motion. Use pilots to prove ROI, then convert to contracted upsells across remaining locations.
- Quantify impact: Pull and interpret data to show ROI, cost-to-collect improvements, payment conversion, and front-office volume uplift. Deliver executive-ready summaries and dashboards.
- Lead executive reviews: Run structured business reviews to align outcomes, roadmap awareness, and next-wave commitments.
- Quarterback escalations: Orchestrate cross-functional responses with Support, Product, and Engineering. Track to resolution and close the loop.
- Forecast with precision: Maintain an accurate expansion pipeline and quarterly forecast. Collaborate with AEs on low-penetration billers or strategic cross-sell.
- Contracting and commercials: Negotiate renewals and amendments with Sales Leadership.
- Work Cross-functionally: Work strategically with Account Executives, Client support, product managers, and implementations teams to ensure successful launches. **
Requirements
- 3 to 6 years in B2B SaaS Account Management with renewal and expansion ownership
- Experience in healthcare revenue cycle or patient payments across multi-site environments (billers, MSOs, large groups)
- Program management skills to run complex, phased post-implementation rollouts
- Comfortable with data (Excel, plus basic SQL or BI is a plus) to build clear ROI stories
- Executive presence, negotiation skills, and crisp written and verbal communication
- Willingness to travel for key onsite meetings and launches**
- Nice to have
- Familiarity with PM and EHR ecosystems
- Implementation change management experience
- Salesforce, ClickUp, and BI experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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