Account Manager responsible for renewal and expansion of subscription contracts for enterprise customers. Collaborating with multiple teams to sustain and grow recurring revenue in cybersecurity.
Responsibilities
Renewal and Expansion Ownership: Lead the end-to-end renewal lifecycle for assigned accounts, ensuring on-time, accurate contract execution and seamless transition between terms.
Develop account-specific renewal strategies that align with customer outcomes, security roadmaps, and business goals.
Identify and capture expansion opportunities—upsells, cross-sells, seat growth, and term extensions—by uncovering new use cases and value drivers.
Maintain pipeline accuracy and forecast renewal and expansion revenue in our CRM, driving data-backed decision making.
Customer and Partner Engagement: Act as the trusted commercial advisor for customer stakeholders, including procurement, IT, security leadership, and executives.
Align closely with reseller and channel partners to coordinate pricing, deal structure, and renewal motions across complex buying cycles.
Collaborate with Customer Success Managers to ensure high adoption, value realization, and advocacy that underpin successful renewals.
Engage Sales Engineering and Account Executives when technical validation or solution demonstrations are required to secure expansion.
Cross-Functional Collaboration: Partner with Finance, Legal, and Operations to negotiate and close renewal and expansion agreements that meet customer needs and commercial objectives.
Proactively surface and mitigate renewal risks through early identification of at-risk accounts and escalation to senior leadership as needed.
Provide actionable feedback to Product Management and Marketing on feature requests, competitive positioning, and customer experience improvements.
Commercial and Market Expertise: Maintain deep knowledge of our cybersecurity portfolio, SaaS licensing models, and competitive landscape to articulate differentiated value.
Understand customer procurement processes, budget cycles, and security priorities—advocating for solutions that solve critical business and technical challenges.
Navigate complex organizational structures and approval layers to drive consensus and accelerate decision making.
Requirements
5 years sales experience required.
2–4 years of relevant experience in B2B subscription renewals, account management, or customer success—preferably in technology, software, or cybersecurity.
Proven track record of meeting or exceeding renewal and expansion targets in enterprise and mid-market accounts.
Strong negotiation, relationship management, and consultative sales skills.
Excellent verbal and written communication skills; ability to build trust with technical and executive stakeholders.
High adaptability, learning agility, and a proactive, results-oriented mindset.
Collaborative team player with integrity, ethical standards, and a commitment to diversity and inclusion.
Analytical thinker with problem-solving ability, comfortable using CRM and forecasting tools to drive data-backed strategies.
Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field—or equivalent demonstrated success.
Ability to travel 25%.
Benefits
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Country Manager role driving strategic growth and operations in India's semiconductor and electronics manufacturing sectors for Teradyne. Leading partnerships and market strategies aligned with national initiatives.
Account Manager overseeing commercial operations and logistics at LyondellBasell. Focused on pricing, production scheduling, and client support in the chemical industry.
Territory Sales Manager responsible for market share growth of the Venclose RF Ablation System. Developing sales strategies and building customer relationships in Upstate New York.
Account Relationship Manager for Grainger managing Government customer accounts across the United States. Identifying sales opportunities and developing strategic account plans in a hybrid work environment.
Sales Account Manager responsible for developing chromatography and mass spectrometry solutions in France. Engaging with clients in various sectors including Chemistry, Pharma, and Environment.
Account Manager in artificial lift providing customer service and sales support for Oilfield Services. Building relationships and ensuring customer success for electrical submersible pumps in Texas.
Internal Relationship Manager on Retirement Plan Services Client Engagement Team at Lincoln Financial. Driving relationship management and strategic initiatives in a collaborative environment.
Sales & Account Manager developing and maintaining relationships with Defense customers. Collaborating with Sales & Business Development to identify and implement new business opportunities.
Territory Manager responsible for commercial success of Vivistim® Paired VNS™ System in defined region. Promoting adoption through sales efforts and building strong relationships with healthcare providers.
Associate Account Manager for Philips, promoting imaging solutions in Florida and support strategic sales activities. Join a high - impact team focused on healthcare sales.