Hybrid Customer Success Account Manager, Requesters – 6 month maternity cover

at CDP

• Job title: Customer Success Account Manager, Requesters – 6 month maternity cover
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: ¥4,163,547 - ¥5,426,893 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Tokyo, Japan

About the role

• Customer Success Account Manager for CDP supporting B2B environmental disclosure and building customer relationships in the Supply Chain program. Engaging clients to maximize use of Portal and data products.

Responsibilities

• Serve as the primary delivery point of contact for a portfolio of requester customers, building strong and lasting relationships with key stakeholders.
• Understand customer needs, objectives, and challenges related to environmental disclosure, particularly concerning Scope 3 emissions and nature-related impacts.
• Proactively engage with customers to ensure they are effectively utilizing the Portal, building request lists, and leveraging relevant data products.
• Provide ongoing support and guidance to customers on best practices for engaging their supply chains and other relevant stakeholders for disclosure.
• Act as a conduit of the voice of the customer internally, escalating issues and collaborating with other teams to find timely and effective solutions.
• Support the onboarding of new requester customers, ensuring a smooth and efficient transition.
• Ensure the timely and accurate delivery of disclosure request services associated with the purchased membership or product to assigned customers, adhering to relevant Service Level Agreements (SLAs) and to the terms of the product purchased by the customer – not over- or under-servicing.
• Support customers in navigating the technical aspects of the disclosure process and the Portal.

Requirements

• Someone wishing to gain practical experience in a B2B customer-facing role
• A strong interest in sustainability issues, including climate change, deforestation, and water security
• Excellent communication and interpersonal skills in both Japanese and English, with the ability to build rapport and trust with requesting customers.
• Strong problem-solving and analytical skills, with the ability to understand customer needs and translate them into actionable support.
• Demonstrated ability to manage multiple accounts and tasks effectively, with strong organizational and time management skills.
• A proactive and customer-centric approach with a focus on delivering value and ensuring customer satisfaction.
• Ability to work independently and collaboratively within a team environment.
• Alignment with CDP’s mission and values.