Hybrid Account Manager

Posted last month

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About the role

  • Oversee all assigned contract renewals to ensure timely and accurate execution
  • Own contract processes including renewal management, quote creation, Salesforce opportunity records, forecasting outcomes and tracking signature progress
  • Identify opportunities to expand Encircle’s footprint as part of the renewal process
  • Identify opportunities to sell new products to current customers
  • Leverage platform data to run campaigns to create new product pipeline or expansion revenue
  • Work with the CSM team to identify at-risk accounts and put together strategies to secure renewals
  • Establish and maintain effective, cooperative relationships with customers via phone and email, including objection-handling and problem-solving
  • Deliver demonstrations of the Encircle platform to existing customers
  • Partner with Revenue and GTM leadership on uncovering value, trends and opportunities
  • Achieve quota targets

Requirements

  • Self starter with a knack for problem solving
  • 2+ years experience in a customer-facing role such as an account executive or account manager
  • Previous B2B SaaS experience
  • YOY success exceeding quota targets
  • Can tackle objections with ease and close deals
  • Ability to handle multiple priorities and manage customer expectations
  • Excellent planning, organizational, and time management skills
  • Good communication skills (verbal and written) with customers and internal stakeholders
  • Experience with software tools like Salesforce, Churn Zero, G-Suite, etc

Benefits

  • Flexible hours
  • Self-managed vacation
  • Trust to manage your time
  • Remote-first: work where you’re most productive
  • Access to collaboration hub in downtown Kitchener
  • Growth-oriented: support for learning and career development
  • Well-being: care for the full human inside and outside of work
  • Equal opportunity employer and accessibility accommodations

Job title

Account Manager

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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