Account Manager responsible for driving growth and nurturing client relationships in the Central West area for Coates. Establishing trust and delivering solutions to clients in construction and related industries.
About the role
- Account Manager responsible for a portfolio of accounts and maximizing sales opportunities. Enhancing customer retention and driving growth for Shoes for Crews, LLC.
Responsibilities
- Managing a portfolio of 500+ customer accounts
- Serve as the lead point of contact for all customer accounts in portfolio
- Identify key stakeholders within accounts, establish/maintain strong customer rapport, and develop consultative relationships
- Uncover and develop new sales opportunities
- Identify and develop key marketing and communication opportunities to improve shoe program awareness within customer accounts
- Develop and execute sales strategies and tactics to maximize sales opportunities
- Assist leadership with customer account and market segment insights that aid in the development of sales goals
- Maintain a high volume of daily phone and email activity and meet required key performance activities and metrics
- Manage customer service needs and assist customers with questions and/or concerns
- Promote, educate, and provide customers with information regarding their Shoes For Crews program (products, services, marketing, account info, how to order, etc..)
- Present strong command of verbal skills and sales techniques aimed at generating sales transactions and increased participation
- Build and leverage customer networks to generate new sales opportunities and revenue
- Negotiate deals and finalize agreements to maximize sales revenue
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of customer initiatives to internal and external stakeholders
- Manage and maximize inbound sales lead revenue potential
- Forecast and track account/portfolio metrics
- Utilization of CRM (Salesforce) to capture customer information, program details and follow-up activities
- Leverage SFC systems to move efficiently and effectively through their day
- Collaborate with the sales team to identify and grow opportunities within assigned market segments
- Assist with challenging client requests or issue escalations as needed
- Resolve conflicts and provide solutions to customers in a timely manner
Requirements
- Bachelors degree Preferred and five years or more of related selling experience
- Outbound calling sales experience required
- Ability to work independently and strategically with minimal supervision
- Ability to self-manage workload and priorities
- Proficient in MS Outlook, Excel, and PowerPoint
- Proficient in Salesforce or similar CRMs preferred
- Technical and product knowledge
Benefits
- Competitive salary
- Generous Health Benefit Package (some at NO cost)
- Prepare for the future-401(k) (with 3% match)
- Paid vacation, holidays, and sick leave
- Hybrid and remote schedules
- Employee recognition platform
- Employee discounts (Including a FREE pair of shoes)
- Wellness program
- Robust onboarding program
- QUPID Committee Engagement Committee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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