Hybrid Account Manager I

at Aflac

• Job title: Account Manager I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $45,000 - $55,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, United States

About the role

• Account Manager I at Aflac managing premiums and delinquency collections for customer accounts. Collaborating with teams to ensure compliance and resolve billing inquiries with a focus on customer service.

Responsibilities

• Collects and reconciles premiums and non-premiums based on customer invoicing and reconciliation
• Collects and minimizes outstanding balances and delinquencies to assigned accounts
• Proactively reaches out and follows up on customer delinquency status, including timely communication with internal Account Executive team
• Responds to incoming calls and email communication to resolve issues regarding customer billing inquiries according to departmental service level agreements
• Prepares and delivers new PLADS customer meetings, to include premium calculations and billing interview documents
• Analyzes billing statements and calculations, performing audit discrepancy reviews, and works with customer to correct invoicing as needed
• Uses state guidelines in order to prepare and send Certified Notice of Cancellation documents to accounts with past due balances
• Contacts past due accounts to collect past due premium
• Negotiates pay agreements with accounts including payment schedule, amount owed, method of payment, etc.
• Cancels accounts when necessary and produces detailed final bill
• Conducts pro-active outbound contact to PLADS small group customers on a routine basis
• Assists small group customers with administrative changes, eligibility inquiries and updates, premium payments, billing inquiries, and requests for forms
• Ensures compliance for assigned transactions to agreed service levels
• Identifies and resolves problems, verifies accuracy of processed transactions, reconciles, and performs duties per defined procedures
• Provides administrative support to local team and participates in projects as assigned
• Collects account data from well-established sources, and prepares high-quality and timely reports including verification, commentary, and analysis of trends to facilitate the decision-making process
• Monitors finance business processes and reporting in ordered to identify opportunities for improvement
• Reviews and analyzes customer service levels using standard reporting tools and highlights discrepancies against plan; anticipates, recognizes, and responds to the needs of the customer
• Provides detailed procedural advice, and specialized administrative support to internal clients, to ensure internal standards adherence
• Performs account management tasks and processes, including data and document storage, maintaining accurate records and transactions, and reconciliations for various accounts
• Performs other related duties as required

Requirements

• High School Diploma or Equivalent
• Three or more years of experience in billing and premium remittance, account management or professional job-related experience
• Understanding of financial transactions, debits/credits and reconciliation
• Knowledge of insurance policies, billing cycles, and premium payment structures
• Awareness of financial regulations such as HIPAA and state insurance laws
• Attention to detail
• Time Management
• Software proficiency

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO for any reason
• State-mandated sick leave if eligible