Grow revenue within an established portfolio of assigned EMEA accounts through renewals, cross-sells and upsells
Carry and meet or exceed a revenue quota for named accounts
Communicate with German speaking customers, both verbally and in writing; build senior and C-level relationships
Conduct technical and Quarterly Business Reviews to establish business and technical goals
Maintain a structured cadence with named customer accounts; present Keeper solutions and troubleshoot challenges
Resolve customer issues collaboratively with internal Keeper teams; provide technical knowledge of password management solutions
Advise customers on best practices for securing their business against password-related breaches
Become a Keeper product expert; occasionally assist on Sales or Marketing calls and webinars
Drive customer advocacy via references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk
Participate in evolving Account Management programs and contribute to a strong team environment
Requirements
3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
Must be bilingual, native German with English fluency (both verbal and written)
Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Aptitude for learning software; strong with business applications
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
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