About the role

  • Grow revenue within an established portfolio of assigned EMEA accounts through renewals, cross-sells and upsells
  • Carry and meet or exceed a revenue quota for named accounts
  • Communicate with German speaking customers, both verbally and in writing; build senior and C-level relationships
  • Conduct technical and Quarterly Business Reviews to establish business and technical goals
  • Maintain a structured cadence with named customer accounts; present Keeper solutions and troubleshoot challenges
  • Resolve customer issues collaboratively with internal Keeper teams; provide technical knowledge of password management solutions
  • Advise customers on best practices for securing their business against password-related breaches
  • Become a Keeper product expert; occasionally assist on Sales or Marketing calls and webinars
  • Drive customer advocacy via references, referrals, and case studies
  • Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk
  • Participate in evolving Account Management programs and contribute to a strong team environment

Requirements

  • 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
  • Must be bilingual, native German with English fluency (both verbal and written)
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
  • Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
  • Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Aptitude for learning software; strong with business applications
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Working knowledge of Salesforce.com
  • Undergraduate degree preferred (BA/BS)
  • Experience working in IAM industry is a plus

Benefits

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)

Job title

Account Manager, German

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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