SW
SPARK Business WorksAccount Manager – Marketing
Account Manager at SPARK Business Works ensuring client success and managing strategic relationships. Collaborating with teams to deliver measurable value and drive growth for clients.
About the role
- Carry a revenue quota to meet or exceed sales targets within assigned accounts
- Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
- Communicate with French speaking customers, both verbally and in writing
- Work with clients to negotiate contract renewals, cross-sells and upsells
- Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
- Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
- Advise customers on best practices for securing and protecting their business against password related breaches
- Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
- Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity
- Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews
- Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
- Drive customer advocacy in the form of references, referrals, and case studies
- Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts
- Participate in the evolution of Keeper Security’s own Account Management programs and processes; contribute to a strong team environment
Requirements
- 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
- Must be bilingual, native French with English fluency (both verbal and written)
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
- Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives
- Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience working in IAM industry is a plus
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme (if local)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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