Territory Manager responsible for driving profitable business growth through managing accounts and developing new business opportunities. Ensuring superior customer satisfaction and operational excellence in service delivery.
About the role
- Account Manager at Edelman handling crisis communications for high-profile clients. Responsible for client relationships, deliverables, and team collaboration in a global communications firm.
Responsibilities
- Serving as the daily client contact, earning their trust to deliver day to day work as well as providing proactive counsel on new approaches or ideas
- Analysing data inputs to deliver key insights, and assess geopolitical and societal pressures to give their work real-world resilience.
- Playing a key role in the research, planning and development of campaigns and driving these forward
- Producing content to meet client needs, these could include issue analysis and stakeholder Q&A packs, scenario training plans, risk assessments
- Providing support on new business pitches – research, slide development, driving forward process including work back plans and managing junior teams’ input
Requirements
- Desire to work as part of a flat team in a busy, fast paced and highly motivated working environment
- A delivery-driven manager and creative problem solver that can confidently take responsibility of tasks and accounts
- Ability to service multiple clients and manage workload whilst managing/coaching junior team members
- Team player that can manage both up and down and take overall responsibility of day to day account activity
- Experience of integrating and collaborating with different practices/teams on cross-business work
- Excellent verbal and written skills, ability to articulate with confidence and gravitas, and understanding of how to incorporate earned, owned paid and social media in holistic communications plans
- Interest in current affairs, news, international business, and consumes media in all forms
- Entrepreneurial spirit - willingness to ‘get stuck in’ and make the most of opportunities, and desire to share expertise and experience to enhance work of the team
Benefits
- Competitive Annual Holiday plus an additional day's holiday for your birthday and 3 days over the festive season.
- Flexible working - Hybrid working policy and 30 days' work from anywhere worldwide!
- Financial Wellbeing - Pension plan, income protection, and life insurance at 4x annual salary.
- Building a Family - Whether it is maternity leave, adoptive leave or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding gift. In addition, Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause, and fertility support.
- Health and Wellbeing – Access to Private Medical Insurance, Digital GP and wellbeing program, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues, in absolute confidence.
- Personal and Professional Development - Clear progression routes and continuous training/professional development via Edelman Learning Institute
- Community – Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us.
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