Manager, Strategic Account Management leading plans to enhance relationships and drive business growth within Walmart's Strategic Account Management team.
About the role
- Account Manager managing relationships with healthcare customers at CardioScan. Focused on customer retention, satisfaction, and organic growth within the cardiac diagnostics sector.
Responsibilities
- Build and manage strong, trusted relationships with a portfolio of healthcare customers, acting as their key point of contact
- Maintain exceptional customer retention rates, ensuring customers are embedded, satisfied, and receiving value from CardioScan.
- Coordinate customer needs and resolve issues by working closely with internal clinical, operations and technology teams
- Support the technology upgrade of existing customers, ensuring they are set up correctly and trained effectively on CardioScan’s core services, devices and platforms.
- Support organic customer growth via device utilisation, cross-selling, and yield maximisation of CardioScan’s products and services.
Requirements
- Has 2+ years’ experience in Account Management, Customer Success or a customer-facing role
- Strong relationship-building skills with the ability to engage a range of stakeholders
- Clear, confident communicator who can simplify information and build trust
- Highly organised with strong attention to detail and ability to manage multiple priorities
- Proactive, solutions-focused and comfortable navigating ambiguity
- Genuine interest in customer success, service quality and continuous improvement
- Comfortable having commercial conversations or keen to develop this capability over time
- Nice to have: Experience in healthcare, medtech or diagnostics
- Exposure to CRM systems and managing customer pipelines
- Experience onboarding customers or delivering training
- Experience working in a fast-paced or scaling business
Benefits
- Birthday leave
- Global Reward & Recognition Program
- EAP access
- Referral bonuses
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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