Experienced Account Manager responsible for managing existing client relationships and developing new sales opportunities in Mainland China for S&P Global.
About the role
- Account Management and Crypto Associate at Coins, the established crypto brand trusted by over 18 million users in the Philippines. Engaging in customer support and improving customer experience in crypto transactions.
Responsibilities
- Serve as a primary escalation point for complex customer concerns related to crypto transactions and account issues.
- Work closely with cross-functional teams to investigate and resolve customer issues efficiently.
- Oversee and support the handling of daily customer inquiries, ensuring accurate and professional responses.
- Monitor ticket queues and team performance to ensure service level agreements are met.
- Prepare weekly and monthly reports tracking team performance and operational pain points.
- Stay updated on new product features and train the team appropriately.
- Develop strategies to improve customer experience and support quality.
Requirements
- 1-2 years of experience in customer support, account management, or crypto/financial operations.
- Bachelor's degree in any field.
- Strong analytical skills and working knowledge of Google Suite programs.
- Strong verbal and written communication skills in both English and Filipino.
- Highly flexible and able to thrive in a fast-paced work environment.
- Ability to resolve complex issues efficiently under pressure.
- Detail-oriented with the ability to work independently with minimal supervision.
- Demonstrated drive, ownership, and execution mindset with a proven track record of results.
- Experience mentoring, supporting, or guiding junior team members is preferred.
- Technical and customer service experience in fintech, crypto, or financial services is a plus.
- Amenable to shifting schedules: morning, mid-shift, and graveyard shifts.
Benefits
- Meaningful Collaborations - work cross-functionally to improve customer experience.
- Scalable Growth - opportunities for career advancement with an expanding organization.
- A Space For Bright Ideas - culture that welcomes new ideas backed by data.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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