About the role

  • Work with an established client base and be responsible for growing revenue through assigned accounts
  • Carry a revenue quota to meet or exceed sales targets within assigned accounts
  • Provide strong interactions with customers at the Senior Management level and develop C-level relationships
  • Negotiate contract renewals, cross-sells and upsells with clients
  • Establish business and technical goals via technical and Quarterly Business Reviews
  • Maintain a structured cadence with named customer accounts: build relationships, present Keeper solutions, troubleshoot challenges, manage issues and close deals
  • Advise customers on best practices for securing and protecting their business against password related breaches
  • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent lifecycle value
  • Demonstrate Account Management best practices and operate as a Cyber Security advisor to customers
  • Understand and navigate account procurement practices to negotiate licensing contracts
  • Resolve customer issues alone and through collaboration with other Keeper Security teams; perform technical troubleshooting as needed
  • Build customer engagement, adoption, and communication; conduct quarterly business reviews
  • Become a Keeper Security product expert; assist on Sales or Marketing calls/webinars as needed
  • Drive customer advocacy via references, referrals, and case studies
  • Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk
  • Participate in evolving Keeper Security’s Account Management programs and contribute to a strong team environment

Requirements

  • 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
  • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
  • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
  • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
  • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
  • Energetic and self-motivated; a team player who is also a proactive and creative problem solver
  • Aptitude for learning software; strong with business applications
  • Ability to manage multiple priorities while maintaining strict attention to details
  • Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
  • Working knowledge of Salesforce.com
  • Undergraduate degree preferred (BA/BS)
  • Experience working in IAM industry is a plus
  • Additional languages is a plus

Benefits

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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