Serve as main client-facing representative for enterprise accounts.
Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients.
Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience.
Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans.
Collaborate with cross-functional teams to optimize all programs deployed for accounts.
Engage clients in identifying key metrics and deliver performance reports within SLAs.
Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline.
Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition.
Present account updates to Everly Health Solutions leadership team as needed
Requirements
3-5 years of account management experience in the healthcare industry required.
Bachelor’s Degree required - business or science related field preferred.
Track record of successfully owning growing a book of business across multiple accounts.
Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions.
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