Service Sales Representative estimating work and selling HVAC service agreements for commercial clients. Develops long - term customer relationships to create brand loyalty while meeting sales objectives.
About the role
- Account Executive managing client renewals and upsell opportunities for LexisNexis Risk Solutions. Engaging with clients at all levels and collaborating with internal teams for seamless experience.
Responsibilities
- Act as the main point of contact for a portfolio of clients
- Build strong, long-term client relationships and ensure high satisfaction
- Manage the full contract renewal process with accuracy and timeliness
- Monitor client activity to identify potential risks and take proactive action
- Collaborate with internal teams to resolve issues and deliver a seamless experience
- Maintain accurate forecasts and contribute to overall sales performance
- Identify opportunities to grow accounts through upsell and cross-sell strategies
- Keep CRM systems up to date with qualified opportunities and account insights
- Support sales and marketing campaigns by promoting relevant solutions to clients
- Guide new clients through a smooth onboarding process
- Conduct welcome calls and deliver tailored product training
- Coordinate internal support to respond quickly to client queries during onboarding
Requirements
- Fluent in English and Russian
- Detail-oriented and highly organised, with the ability to juggle multiple priorities
- Strong relationship-building and communication skills, especially over the phone
- Proven experience in meeting or exceeding sales/renewal targets
- Proactive and adaptable, comfortable working both independently and in teams
- Experience with Salesforce or similar CRMs
- Background in account management or client-facing roles with senior stakeholders
- Familiarity with eLearning platforms such as Brainshark or Highspot
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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