Account Executive managing client renewals and upsell opportunities for LexisNexis Risk Solutions. Engaging with clients at all levels and collaborating with internal teams for seamless experience.
Responsibilities
Act as the main point of contact for a portfolio of clients
Build strong, long-term client relationships and ensure high satisfaction
Manage the full contract renewal process with accuracy and timeliness
Monitor client activity to identify potential risks and take proactive action
Collaborate with internal teams to resolve issues and deliver a seamless experience
Maintain accurate forecasts and contribute to overall sales performance
Identify opportunities to grow accounts through upsell and cross-sell strategies
Keep CRM systems up to date with qualified opportunities and account insights
Support sales and marketing campaigns by promoting relevant solutions to clients
Guide new clients through a smooth onboarding process
Conduct welcome calls and deliver tailored product training
Coordinate internal support to respond quickly to client queries during onboarding
Requirements
Fluent in English and Russian
Detail-oriented and highly organised, with the ability to juggle multiple priorities
Strong relationship-building and communication skills, especially over the phone
Proven experience in meeting or exceeding sales/renewal targets
Proactive and adaptable, comfortable working both independently and in teams
Experience with Salesforce or similar CRMs
Background in account management or client-facing roles with senior stakeholders
Familiarity with eLearning platforms such as Brainshark or Highspot
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