Hybrid Account Executive, Customer Engagement

Posted last month

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About the role

  • Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
  • Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
  • Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
  • Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
  • Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
  • Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
  • Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.

Requirements

  • Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
  • Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
  • Experience negotiating contracts with sophisticated procurement teams.
  • Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
  • Resourcefulness, resilience, and strong oral and written communication skills.
  • Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
  • Ability to thrive in an ambiguous environment and persevere through challenges.
  • Willingness to adapt and flex as the business evolves.
  • Ability to travel and be in-person with customers

Benefits

  • Competitive salary and commission scheme
  • Unlimited holidays
  • Private healthcare & Life Insurance
  • Enhanced Pension
  • Enhanced Parental Leave Policy
  • Custom designed offices in central London with free breakfasts & snacks
  • Regular team socials

Job title

Account Executive, Customer Engagement

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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