Lead the engagement, retention and growth strategy for a book of business, ensuring customers are consistently realizing value from their membership and building long-term loyalty.
Own member retention by driving proactive touchpoints, usage of our products and research, and alignment with evolving client needs.
Manage commercial strategy, including renewals from beginning to end, and identifying and closing upsell opportunities
Develop trusted relationships with senior executives (primarily at the C-level), becoming a thought partner and advocate for how Zero100 can support their goals.
Partner closely with product, research, and delivery teams to customize engagement plans and ensure the right content and insights are delivered to each account.
Regularly analyze engagement data, upsell trends and member feedback to identify risk factors and intervene early to prevent churn and drive growth.
Act as the voice of the customer internally—sharing feedback, surfacing trends, and helping prioritize improvements to our member experience.
Requirements
Proven experience in Enterprise subscription, research, or SaaS sales/Account Management, with at least 5-10+ years in a similar role.
Track record of meeting and exceeding sales goals, including selling six-figure deals to large enterprises at the C-level.
Experience negotiating contracts with sophisticated procurement teams.
Ability to develop warm client relationships, challenge client thinking, and create emotional connections during the sales process.
Resourcefulness, resilience, and strong oral and written communication skills.
Entrepreneurial spirit with a solutions mindset, willing to contribute to building a business.
Ability to thrive in an ambiguous environment and persevere through challenges.
Willingness to adapt and flex as the business evolves.
Ability to travel and be in-person with customers
Benefits
Competitive salary and commission scheme
Unlimited holidays
Private healthcare & Life Insurance
Enhanced Pension
Enhanced Parental Leave Policy
Custom designed offices in central London with free breakfasts & snacks
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