Junior Consultant in Insurance Technology & Transformation at Wavestone, focusing on digital transformation and process optimization in insurance. Join a supportive environment with continuous development opportunities.
About the role
- Intake Coordinator facilitating the onboarding process for new clients in ABA service. Responsible for managing referrals, documentation, insurance verification, and cross-departmental collaboration.
Responsibilities
- Receive incoming referrals via phone, fax, or CRM system and create client face sheets for all new inquiries.
- Contact families promptly to provide an overview of ABA services, answer questions, and guide them through the intake process.
- Collect and organize all required intake documentation through IntakeQ, ensuring completeness before clinical review.
- Verify insurance benefits and eligibility upon referral and recheck monthly for all active clients.
- Process and track prior authorization requests (PARs – Prior Authorization Requests) and communicate updates to clinical teams.
- Submit and follow up on all orders, plans of care, and authorizations required by payers.
- Review the Client Handbook with families, ensuring understanding of clinic policies and procedures.
- Maintain ongoing communication with HR, Scheduling, Billing, and Clinical departments to ensure smooth transitions between intake and treatment.
Requirements
- Associate’s or Bachelor’s degree in Healthcare Administration, Psychology, or a related field (preferred).
- Minimum 2 years of experience in a healthcare, ABA, or insurance authorization setting.
- Familiarity with medical billing, payer requirements, and insurance verification processes.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in Intake, EMR, CRM, and Microsoft Office/Google Workspace tools.
- Detail-oriented with a commitment to accuracy and confidentiality.
- Preferred: Experience with Rethink, CentralReach, or similar ABA data management systems.
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