Insurance Management Specialist engaging in health insurance case processing and serving as a customer interface. Responsibilities include project support and technical review of applications.
About the role
- Team Leader in Insurance overseeing credit control projects and financial reporting in a tech-driven environment. Leading performance management in a transformative organization driven by AI and digital innovation.
Responsibilities
- Prepare pre- and post-month-end performance reports.
- Maintain and develop agent scorecards to assess credit risk.
- Analyze broker financial accounts regularly, record data, and manage payments within budget.
- Develop and execute settlement strategies for complex credit control issues.
- Negotiate complex credit control matters effectively.
- Lead credit control projects with a focus on successful delivery.
- Conduct file audits of team members to ensure adherence to technical and process standards.
- Manage relationships with key stakeholders, ensuring transparent communication.
- Oversee daily team performance, prioritize workloads, and ensure team accountability for defined goals.
- Recruit, train, and coach team members, supporting their personal development and career planning while recognizing good performance.
- Deliver, monitor, maintain, and improve the team's key performance indicators (KPIs) and service level agreements (SLAs).
Requirements
- Graduate or possess a professional qualification in a finance-related discipline.
- Proficient in written and spoken French; Portuguese is advantageous.
- Excellent communication skills with the confidence to build relationships at all levels and clarify requirements.
- Highly self-motivated with a hands-on approach to driving solutions for the team, especially as it is being created from scratch.
- Strong attention to detail in producing high-quality output under pressure.
- Good analytical skills for complex data analysis and effective decision-making in business or technical issues.
- Personal drive to achieve personal goals and motivate others to achieve team goals.
- Good leadership skills with experience in team and conflict management.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Job type
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Not specified
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