Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
VP leading change management for Contact Center Modernization at Synchrony. Driving comprehensive strategies for successful technology adoption and user readiness across multiple functions.

Vice President of Engineering leading strategic execution of omni - channel contact center platform at Fidelity. Overseeing engineering excellence and modernization of systems while ensuring operational reliability.

Principal Software Engineer designing and building a next - gen contact center platform for Fidelity. Leading and engineering scalable solutions with open - source technologies.

Director of Engineering leading strategy and architecture for omni - channel contact center platform that serves millions of clients. Overseeing core capabilities and ensuring high standards.
Call Center Sales Advisor II making outbound calls to international members for Marriott Vacations Worldwide. Responsibilities include renewals, upgrades, and sales of ancillary products with customer service focus.
Technical Risk Analyst identifying risks related to technology infrastructure at Navy Federal. Collaborating with teams to develop risk management strategies against cyber threats.
Senior Technical Risk Analyst responsible for identifying and mitigating technical risks for the organization. Collaborates with teams to ensure compliance and develop risk management strategies.
VP Contact Center Support managing multi - channel operations for US military community. Ensuring alignment with strategy and delivering optimal performance in service objectives.
VP, Product leading strategy and delivery of contact center technologies and workforce optimization. Transforming legacy systems to modern cloud - based platforms for omnichannel customer engagement.
Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real - time information solutions.
Manager overseeing performance initiatives for CCO Program & Channel Management at Navy Federal. Collaborating with Digital Channels to enhance communication strategies and member experiences.