Hybrid Technical Risk Analyst, Contact Center Risk

at Navy Federal Credit Union

• Job title: Technical Risk Analyst, Contact Center Risk
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $78,400 - $123,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Cyber Security, Firewalls
• Location requirements: Hybrid, Pensacola, United States

About the role

• Technical Risk Analyst identifying risks related to technology infrastructure at Navy Federal. Collaborating with teams to develop risk management strategies against cyber threats.

Responsibilities

• Responsible for identifying, assessing, and mitigating technical risks, cyber threats, and ensuring operational resilience.
• Works with cross-functional teams to identify, assess, and mitigate risks related to the organization's technology infrastructure, applications, and data.
• Assist in developing and implementing risk management strategies, perform risk assessments, and ensure compliance with internal and external standards.
• Solve a range of mostly straightforward problems with some increased scope and complexity.
• Developing professional with basic skill set and proficiency with procedures and techniques.

Requirements

• Basic understanding of business and operating environment
• Experience in risk analysis, information security, or a related area.
• Experience with risk assessment frameworks (e.g., NIST, ISO 27001).
• Excellent communication skills, both verbal and written.
• Experience with information technology, cybersecurity, network infrastructure, and cloud computing.
• Knowledge of risk management frameworks and regulatory requirements like ISO 27001, NIST, or COBIT.
• Strong analytical skills to assess risks and determine appropriate mitigation strategies.
• Ability to interpret technical data and assess its impact on business operations.
• Verbal and written communication skills to report on risk findings and collaborate with cross-functional teams.
• Ability to identify potential technical risks and propose practical solutions for risk mitigation.
• Strong attention to detail in evaluating risk factors, control measures, and compliance issues.
• Bachelor’s degree in Computer Science, Information Technology, Risk Management, or a related field or equivalent combination of training, education and experience.
• Master’s Degree in related field or equivalent combination of training, education and experience. (Desired)
• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus. (Desired)
• Experience with security tools and technologies (firewalls, IDS/IPS, SIEM, etc.). (Desired)
• Knowledge of cloud security principles and practices. (Desired)
• Understanding of data privacy regulations (e.g., GDPR, HIPAA). (Desired)

Benefits

• Highly competitive pay
• Generous benefits and perks