Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
NU
Hybrid Senior Technical Risk Analyst, Contact Center Risk
Posted 3 days ago
About the role
- Senior Technical Risk Analyst responsible for identifying and mitigating technical risks for the organization. Collaborates with teams to ensure compliance and develop risk management strategies.
Responsibilities
- Responsible for identifying, assessing, and mitigating technical risks, cyber threats, and ensuring operational resilience.
- Responsible for safeguarding the organization against technical risks.
- Works with cross-functional teams to identify, assess, and mitigate risks related to the organization’s technology infrastructure, applications, and data.
- Assist in developing and implementing risk management strategies, perform risk assessments, and ensure compliance with internal and external standards.
- Growing an understanding of business needs and objectives.
- Solve a range of mostly straightforward problems with some increased scope and complexity.
Requirements
- Basic understanding of business and operating environment
- Experience in risk analysis, information security, or a related area.
- Experience with risk assessment frameworks (e.g., NIST, ISO 27001).
- Excellent communication skills, both verbal and written.
- Experience with information technology, cybersecurity, network infrastructure, and cloud computing.
- Knowledge of risk management frameworks and regulatory requirements like ISO 27001, NIST, or COBIT.
- Strong analytical skills to assess risks and determine appropriate mitigation strategies.
- Ability to interpret technical data and assess its impact on business operations.
- Ability to identify potential technical risks and propose practical solutions for risk mitigation.
- Strong attention to detail in evaluating risk factors, control measures, and compliance issues.
- Bachelor’s degree in Computer Science, Information Technology, Risk Management, or a related field or equivalent combination of training, education and experience.
- Master’s Degree in related field or equivalent combination of training, education and experience (desired).
- Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus (desired).
Benefits
- Highly competitive pay
- Generous benefits and perks
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