VP leading change management for Contact Center Modernization at Synchrony. Driving comprehensive strategies for successful technology adoption and user readiness across multiple functions.
SF
Hybrid Vice President, Software Engineering – Contact Center Platform
Posted 19 hours ago
About the role
- Vice President of Engineering leading strategic execution of omni-channel contact center platform at Fidelity. Overseeing engineering excellence and modernization of systems while ensuring operational reliability.
Responsibilities
- Lead vision, strategy, and execution of omni-channel contact center platform
- Provide executive leadership for multiple engineering teams responsible for core contact center capabilities
- Own architectural roadmap, establish engineering standards, and champion engineering excellence
Requirements
- 15+ years of IT experience, including senior technology leadership roles
- Proven success leading large, globally distributed engineering organizations
- Deep domain expertise in contact center technologies
- Strong technical foundation in telephony and real-time communications
- Experience driving adoption of speech recognition and conversational AI
- Exceptional leadership, communication, and influence skills
Benefits
- Hybrid work environment, requiring onsite work every other week
- Executive leadership and accountability across engineering teams
- Supportive culture for continuous improvement and engineering excellence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
SF
Principal Software Engineer designing and building a next - gen contact center platform for Fidelity. Leading and engineering scalable solutions with open - source technologies.
SF
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