Manager overseeing performance initiatives for CCO Program & Channel Management at Navy Federal. Collaborating with Digital Channels to enhance communication strategies and member experiences.
About the role
- Call Center Representative for handling inbound customer calls from shareholders and financial professionals. Supporting clients in processing significant financial decisions and providing real-time information solutions.
Responsibilities
- Take high-volume inbound phone calls from shareholders, financial professionals, and internal colleagues
- Help callers feel comfortable and supported while making significant financial decisions
- Relay complex, ever-changing information about mutual funds and financial service regulations
- Build trust by learning new concepts and researching information in real-time to provide solutions
Requirements
- Customer service experience in any industry
- Tech-savvy problem solver
- Ability to handle challenging customer interactions with patience, empathy, and composure
- Open to working overtime hours as needed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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