support-engineer

SAOTA is a leading architectural and design firm based in Cape Town, South Africa. The company specializes in high-end residential and commercial projects, including single and multi-residential developments, hospitality, and mixed-use buildings. Known for its innovative designs and global presence, SAOTA has completed notable projects in key locations such as Los Angeles, Lagos, and Switzerland. The firm’s work is frequently featured in international media and has received numerous awards. With a strong reputation for excellence, SAOTA collaborates with partners such as OKHA and ARRCC to deliver outstanding architectural solutions.

South African-based firm SAOTA is a studio of architectural designers and technicians including in-house CGI and marketing teams, as well as strong support staff. It is driven by the dynamic combination of Stefan Antoni, Philip Olmesdahl, Greg Truen, Phillippe Fouché, Mark Bullivant, Roxanne Kaye, and Logen Gordon who share a potent vision easily distinguished in their design. This, paired with both an innovative and dedicated approach to the execution of projects, has seen SAOTA become an internationally sought-after brand.Capitalising on a unique understanding of an ever-evolving industry, SAOTA continues to build on past experiences and is well positioned to offer expert services to the corporate, institutional, commercial and residential marketplace. With strong roots in South Africa, now 85 % of SAOTA’s clientele is international with cities like Moscow, Sydney, Miami, Dubai and Lagos becoming an increasing source of both interest and business.

SAOTA

• The Support Technician supports the Research Team by preparing drawings, imagery, documentation, and digital assets for internal office use.
• Assist Architectural Researchers with internal office portfolios (EXCO/Executive Committee units).
• Contribute to the development of office-wide templates, manuals, libraries, and digital resources that support architectural studios.
• Produce building presentation templates, design guideline workbooks, and digital diagrams (including hand sketches where required).
• Assist with basic internal web page design for office resources.
• Maintain clear, ongoing communication with the Architectural Researchers.
• Provide graphic support for the internal SharePoint online library.
• Create and manage visual content for internal documentation and resources.
• Complete drawing work required for internal, in-house use.
• Prepare accurate documentation aligned with office standards and templates.
• Assist Architectural Researchers and the BIM team in documenting product samples.
• Create and maintain digital material assets for Revit, Lumion and Twinmotion.
• Tag and digitally cross-reference architectural elements, styles, and materials within the project library.
• Support the Library Administrator with cataloguing materials and products as required.

Support Technician – Architectural

Support Technician for Architectural Research Team at SAOTA, preparing drawings, imagery, and documentation. Contributing to office-wide templates, manuals, libraries, and digital resources.

Fuse Universal is a leading provider of Learning Management System (LMS) and Learning Experience Platform (LXP) solutions. Their robust AI-driven platform seamlessly integrates learning, knowledge, and communication into workflows, empowering workforces by fostering knowledge sharing, enhancing engagement, and facilitating collaboration. Fuse Universal serves some of the world's greatest brands, offering tools for onboarding, sales enablement, customer training, and compliance. Their solutions aim to keep the workforce updated, engaged, and aligned, while supporting the practical application of learning in the workflow through formal and informal methods.

On the Fuse learning platform, people connect with the knowledge and expertise they need to improve their skills and perform.

Used by over 150 progressive organisations worldwide — including Hilti, Vodafone, Panasonic, Scandic, and Avon — Fuse sparks active engagement for deeper learning experiences that ignite your people’s performance.

Fuse is immensely proud of FuseSchool, its global open education charity. FuseSchool is dedicated to bringing top-quality education to everyone, everywhere in the world, all for free.

Fuse Universal

• You will be in a team responsible for owning client support requests and providing 1st class support to a global customer base.
• You will collaborate closely with others in cross-functional teams to provide solutions and deliver projects to external customers.
• You will work with developers and platform engineers to deliver day-to-day smooth operation and maintenance of the technology infrastructure systems and software.
• Proactively monitor systems and applications and provide input to improve the stability, security, efficiency, and scalability of the platform.
• You will assume responsibility for developing detailed knowledge about Fuse’s specific products and features
• You will be able ‘deep dive’ into the details of our extensive product offerings, and/or processes to resolve complex customer problems
• You need to be able to work independently, while knowing how/when to handle or escalate critical customer issues
• You will be managing incoming customer calls with an excellent attitude and great telephone etiquette
• You will need to act as the ‘Voice of the Customer’ by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• You will be assisting with customer communications and support during critical events
• You will be responsible for managing your own queues effectively by working and moving tickets to relevant departments and providing required follow-up.
• You will be responsible for maintaining acceptable performance metrics (SLAs and OKRs) such as quality, productivity, first contact resolution, and attendance
• Due to the 24x7 operations of the business, you must be able to work a flexible work schedule that will include nights, weekends, holidays, overtime, etc.
• You will be working in an environment that cares about you and supports your personal growth and success.

Technical Support Specialist

Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross-functional teams.

Ten Lifestyle Group is a global lifestyle and travel service company that provides concierge services to high net worth individuals and corporate clients. Founded in 1998, Ten offers personalized assistance by connecting members with the best hotels, restaurants, shows, and events around the world. The company works with major financial institutions, premium brands, and corporates to enhance customer engagement and retention through exclusive services. Ten's expertise in travel and lifestyle management supports digital transformation initiatives and boosts metrics like Net Promoter Score for its clients. As a publicly-listed company on the London Stock Exchange, Ten also offers private membership services and manages over 50 corporate loyalty programs worldwide.

Ten Concierge is your lifestyle concierge provider serving the needs of the high-net-worth and affluent segments. 

Ten’s leading technology-enabled lifestyle and travel platform provides unmatched concierge services, bespoke loyalty programmes, tailored benefits and experiences, and personalised and targeted communications.

Our clients include some of the most well-regarded wealth management firms, private banking, fintech companies, card issuers, luxury travel and premium brands who wish to provide high-quality personalised support to their customers or employees. We can manage a seamless experience and unparalleled access for your most important clients.

Established in the UK in 1998, Ten Lifestyle Group Plc now operates from 22 cities worldwide. Our service is delivered in 26 languages including English, French, Spanish, Russian, Mandarin, Cantonese, Japanese and all other major European languages.  The service is available 24/7, 365 days a year.

Ten is owned by Ten Lifestyle Group Plc, a publicly listed company on the London Stock Exchange ('TENG').

Ten Lifestyle Group

• Proactively triage and resolve support tickets by applying configuration changes, crafting SQL scripts, and performing detailed log analysis.
• Conduct in-depth investigations of issues by examining application-level logs, server-side data, and monitoring dashboards to identify root causes quickly.
• Escalate complex issues with well-documented evidence, ensuring timely resolution and clear communication.
• Support client onboarding by accurately formatting and uploading data into our CRM, enabling seamless integration and a smooth experience.
• Collaborate in bug reviews and actively contribute to the successful deployment of new releases and system rollouts.
• Demonstrate flexibility by occasionally working late shifts and adapting to a dynamic schedule to meet business needs.

Junior Support Engineer

Junior Support Engineer resolving technical issues for Ten's EMEA support team. Triage, resolve, and improve support solutions for client satisfaction in Cape Town.

Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income.

Hosting. It's what we do. Professionally managed flexible lettings. You open your doors, we open up opportunity.

Houst

• Act as first point of contact for tech support queries from staff, logging and prioritising requests
• Manage user access across internal systems (Google Workspace, Front CRM, Notion, HubSpot, etc.)
• Maintain accurate records of systems, permissions, and processes
• Help link up internal and external systems to improve workflows
• Support the migration to new systems (like our Sales CRM) and optimise them post-launch
• Collaborate with the Data team to improve reporting and visibility
• Handle GDPR and privacy-related enquiries
• Suggest and implement tech-based process improvements across teams

Technical Support – Systems Administrator

Technical Support & Systems Administrator at Houst, enhancing tech support and systems in a hybrid workplace. Collaborating with data teams and managing user access for optimal workflow.

Draslovka is a family-owned Czech company with over 100 years of history, specializing in sustainability-led technologies and chemical solutions. It focuses on three core areas: agricultural solutions, mining process solutions, and specialty chemicals, aiming to transform critical industries while prioritizing sustainable practices. The company is known for its innovative fumigation and agricultural products as well as its expertise in CN-group chemistry and glycine leaching technology (GLT). Draslovka's global operations are driven by an international team committed to safety and leading customer service, establishing the company as a leader in reimagining chemical applications for sustainable growth.

Draslovka has been reimagining what’s possible with the CN family of chemicals for more than 100 years. We are a Czech family company, driven by an international team working across the world with a conscious ambition to be the best at what they do.

Draslovka holds a strong market position in the CN - based specialty chemical industry through the roll-out of newly developed environmentally sustainable products including next-generation fumigants and biocides, supply chain optimization, and advanced application practices implemented based on consumer‘s needs.

Reliability, responsibility, and sustainability represent our core values which are consistently applied in all processes. Our goal is to build a comprehensive portfolio of chemical companies, with an interface that ensures synergy of production and services.

In its early days, the focus of the company lay in the production of hydrogen cyanide, but an extensive line of industrial products and services has since emerged. Today, Draslovka has three main business divisions: Specialty chemicals, Mining solutions and Agricultural solutions.

Draslovka

• Lead and develop a team of 4–6 technical specialists by 2026 (electrical/electro-mechanical and practical field experience).
• Oversee the daily activities of subordinates, assigning tasks and monitoring performance.
• Provide ongoing and ad hoc support to clients and subsidiaries.
• Collaborate with Manufacturing on New Product Introduction (NPI) handover, test coverage, Spares/Return Merchandise Authorization (returns/repairs process) (RMA) trends and factory escapes.

Technical Support Manager

Technical Support Manager leading technical support for sensor products at Blue Cube Systems. Driving team development and ensuring customer satisfaction through effective technical assistance.

Cyberlogic is a company specializing in managed IT services, cloud solutions, and cybersecurity. With over 12 years of experience, Cyberlogic offers services such as infrastructure monitoring, cloud migrations, and cyber threat detection. The company provides comprehensive solutions for optimizing technology investments, securing IT environments, and transforming business technology. As a Tier 1 Microsoft cloud partner and a Gold Dell Partner, Cyberlogic aims to provide trustworthy and straightforward advice to enable business transformation through technology.

Cyberlogic has over 27 years of experience as a Managed Solutions Provider in the South African market. Our Just Cause is to enable digital transformation by delivering unquestionable value. We help our clients create a stable IT environment, then a secured environment, followed by helping clients to optimise their technology investments and finally transforming their businesses with technology.Cyberlogic is growing rapidly. When you join us not only will you get to shape your career with a growing company but also help us shape where our business will go in future.Cyberlogic holds a number of industry accreditations and certifications including Microsoft Gold Partnership including Cloud, Azure, Microsoft Cloud Solutions Provider Tier 1 as well as Veeam Gold Pro Partner, Dell EMC Gold and SonicWall Gold enabling us to not only deliver the expertise but also the commercial benefits for our clients.With offices in Stellenbosch, Johannesburg, Mauritius as well as the United Kingdom we are well placed to provide services to businesses entering the South African or African markets as well as African businesses expanding internationally.Cyberlogic forms part of the Hyperclear technology group.E: info@cyberlogic.co.zaT: +27 86 1111 202W: www.cyberlogic.co.za

Cyberlogic

• Deliver first-line remote and on-site technical support to clients and internal staff
• Creating, assigning, and strategically prioritize support tickets
• Manage and execute basic hardware component installations and software related issues
• Independently manage and update support tickets within the ticket management system
• Conduct frequent on-site inspections

Desktop Support Technician

First Responder Technician at Cyberlogic providing remote and onsite IT support. Responsible for managing support tickets and ensuring client satisfaction in a hybrid work environment.

Hybrid Support Engineers roles in South Africa

Browse 6 hybrid support engineers roles hiring in South Africa plus related opportunities such as it support.

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