Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.
About the role
- First Responder Technician at Cyberlogic providing remote and onsite IT support. Responsible for managing support tickets and ensuring client satisfaction in a hybrid work environment.
Responsibilities
- Deliver first-line remote and on-site technical support to clients and internal staff
- Creating, assigning, and strategically prioritize support tickets
- Manage and execute basic hardware component installations and software related issues
- Independently manage and update support tickets within the ticket management system
- Conduct frequent on-site inspections
Requirements
- National Senior Certificate or equivalent
- CompTIA A+
- Proven 1-3 years’ working experience in IT-related role (desirably in MSP environment)
- Proven 1-3 year experience and strong knowledge of operating systems (e.g., Windows, macOS)
- Experience using ticketing systems
- Experience using remote control tools
Benefits
- Flexible work arrangements
- Continuous communication to clients
- Timely updates on customer-submitted tickets
- Teamwork and engagement with team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
Provide technical assistance to computer system users at Interstate. Answer questions or resolve computer problems for employees in person or remotely.
Technical Support Representative providing customer interactions through calls, chats, and emails for PenTeleData. Troubleshooting various products and maintaining records of support interactions.
Senior Manager, Technical Support at RingCentral overseeing global Tier 2 and Tier 3 Support Engineering teams. Driving excellence and optimizations for complex enterprise customer experiences.
Analyst providing IT support and operations for clients in a hybrid environment. Engaging in technology challenges and facilitating user support directly.
IT Support Analyst providing support for client systems and infrastructure. Handling service requests and improving knowledge bases for better operational efficiency.
Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
Technical Support Specialist providing expert technical support for Control4 customers in the custom electronics industry. Troubleshooting, installation guidance, and configuration support for a wide array of products.
Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.