Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- First Responder Technician at Cyberlogic providing remote and onsite IT support. Responsible for managing support tickets and ensuring client satisfaction in a hybrid work environment.
Responsibilities
- Deliver first-line remote and on-site technical support to clients and internal staff
- Creating, assigning, and strategically prioritize support tickets
- Manage and execute basic hardware component installations and software related issues
- Independently manage and update support tickets within the ticket management system
- Conduct frequent on-site inspections
Requirements
- National Senior Certificate or equivalent
- CompTIA A+
- Proven 1-3 years’ working experience in IT-related role (desirably in MSP environment)
- Proven 1-3 year experience and strong knowledge of operating systems (e.g., Windows, macOS)
- Experience using ticketing systems
- Experience using remote control tools
Benefits
- Flexible work arrangements
- Continuous communication to clients
- Timely updates on customer-submitted tickets
- Teamwork and engagement with team members
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.