Technical Analyst supporting ITV's Enterprise Architecture team to analyse and document architecture, workflows, and automation opportunities across technical systems. Collaborating with diverse stakeholders and ensuring alignment with architectural standards.
About the role
- Technical Support & Systems Administrator at Houst, enhancing tech support and systems in a hybrid workplace. Collaborating with data teams and managing user access for optimal workflow.
Responsibilities
- Act as first point of contact for tech support queries from staff, logging and prioritising requests
- Manage user access across internal systems (Google Workspace, Front CRM, Notion, HubSpot, etc.)
- Maintain accurate records of systems, permissions, and processes
- Help link up internal and external systems to improve workflows
- Support the migration to new systems (like our Sales CRM) and optimise them post-launch
- Collaborate with the Data team to improve reporting and visibility
- Handle GDPR and privacy-related enquiries
- Suggest and implement tech-based process improvements across teams
Requirements
- Bachelor’s degree (or higher) in a related field such as Information Technology, Computer Science, Engineering, or Systems Management
- Passion for Technology and interest in the start up space
- A natural problem solver who loves building solutions for complex problems
- Strong time management and prioritisation skills
- A logical thinker who is good at trouble shooting
- Able to effectively communicate with stakeholders at every level of the business
- Ability to build ad-hoc workflows using no-code tools (e.g. Zapier, IFTTT).
- Confident with Python and SQL
Benefits
- Hybrid working: 2-3 days in our Cape Town office each week
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