Technical Support Engineer managing customer support for Smarsh products and services. Focusing on issue diagnosis, troubleshooting, and ensuring customer satisfaction.
About the role
- Technical Support & Systems Administrator at Houst, enhancing tech support and systems in a hybrid workplace. Collaborating with data teams and managing user access for optimal workflow.
Responsibilities
- Act as first point of contact for tech support queries from staff, logging and prioritising requests
- Manage user access across internal systems (Google Workspace, Front CRM, Notion, HubSpot, etc.)
- Maintain accurate records of systems, permissions, and processes
- Help link up internal and external systems to improve workflows
- Support the migration to new systems (like our Sales CRM) and optimise them post-launch
- Collaborate with the Data team to improve reporting and visibility
- Handle GDPR and privacy-related enquiries
- Suggest and implement tech-based process improvements across teams
Requirements
- Bachelor’s degree (or higher) in a related field such as Information Technology, Computer Science, Engineering, or Systems Management
- Passion for Technology and interest in the start up space
- A natural problem solver who loves building solutions for complex problems
- Strong time management and prioritisation skills
- A logical thinker who is good at trouble shooting
- Able to effectively communicate with stakeholders at every level of the business
- Ability to build ad-hoc workflows using no-code tools (e.g. Zapier, IFTTT).
- Confident with Python and SQL
Benefits
- Hybrid working: 2-3 days in our Cape Town office each week
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