call-center-representative

Marriott Vacations Worldwide is a leader in the vacation and leisure experiences industry, offering premium resorts and innovative travel options around the globe. The company is dedicated to creating memorable vacation experiences at resorts and vacation properties worldwide, encompassing a broad portfolio of hotels, resorts, and timeshare exchanges. Marriott Vacations Worldwide operates a diverse range of brands, including Marriott Vacation Club, Sheraton Vacation Club, Westin Vacation Club, and The Ritz-Carlton Club, among others. These brands provide vacation ownership, exchange, and rental services to millions of owners and members, ensuring high-quality services and hospitality that the Marriott name is known for globally.

Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.

 Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.

 Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.  

Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW

Marriott Vacations Worldwide

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
• Promote accommodation upgrades and extra nights to drive additional revenue when available.
• Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
• Maintain confidentiality of proprietary information and protect company assets.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Vacation Planner – Call Center Inbound Sales

Vacation Planner handling calls to promote Marriott vacation ownership packages. Answering queries and selling preview packages to potential owners with future work from home opportunities.

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

Zendesk

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities.
• Engage with vendors and delivery partners to align on best practices and sales strategies.
• Assist with running customer discovery calls and managing deal progress across the territory.
• Partner with AWS and Amazon Connect AEs to work backwards from customer requirements.
• Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership.
• Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs.
• Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies.
• Represent Zendesk for Contact Center at regional events and conferences.

Sales Specialist, Contact Center – Latam

Sales Specialist in contact center technologies for Latin America, focusing on Zendesk’s CCaaS platform. Collaborating with teams to maximize sales opportunities and customer engagement.

CIAL Dun & Bradstreet is a leading provider of business data and analysis in Latin America and the Caribbean, offering comprehensive solutions for improving B2B business decisions globally. They provide a wide range of services including supply management, credit decisioning, lead generation, compliance, and ESG risk management. Their platforms allow for efficient supplier management, automated credit decision processes, and mitigation of financial, legal, operational, and compliance risks. With a global database including insights from over 587 million companies, CIAL Dun & Bradstreet empowers businesses to streamline operations, enhance credibility, and optimize their decision-making workflows using tools like the D-U-N-S Number and Dunsguide. Their tools and insights offer significant improvements in efficiency, risk management, and data-driven decision-making for their customers.

Data, platforms and technology to transform processes and improve your B2B business decision globally.

CIAL Dun & Bradstreet

• Gestionar la comunicación con contactos en México, Perú y Chile a través de llamadas telefónicas para solicitar, validar y actualizar información corporativa.
• Identificar información faltante y confirmar la exactitud de los datos existentes en la base de datos.
• Actualizar, corregir y completar registros en los sistemas internos de manera precisa y oportuna.
• Documentar de forma clara y detallada toda la información obtenida durante las interacciones.
• Cumplir con los procedimientos, lineamientos y políticas establecidos por la empresa.
• Garantizar la exactitud, confidencialidad y seguridad de la información manejada.
• Detectar, reportar y escalar inconsistencias o incidentes conforme a los protocolos definidos.
• Mantener un trato profesional, cordial y efectivo en todas las llamadas y comunicaciones relacionadas.

Contact Center Agent

Responsible for managing communication with companies in Mexico, Peru, and Chile to validate corporate data. Ensures quality and precision of information while adhering to established processes.

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. 

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

OpenTable

• Build and lead a team of Real Time Specialist and Workforce Schedulers globally
• Serve as a subject matter expert for contact center systems and tools including but not limited to: Telephony, Workforce Management and CRM systems
• Participates in planning for off-line activities to support operations needs including training and meetings
• Monitor staffing levels to ensure consistent achievement of daily service levels and performance metrics by actively managing real-time activities. Consistently debrief on days of underachievement and implement opportunities for improving workflow processes
• Communicate and interact effectively with operations and leadership to provide information in a timely manner
• Monitor, coach, train, and provide constructive feedback to employees. Administer corrective or disciplinary action when appropriate and create personalized action plans for improvement
• Create, maintain, and ensure departmental policies and procedures are documented, communicated, and well organized
• Serve as the owner of Outage Management for Support globally
• Manage special projects as assigned by Leader

Contact Center Workforce & Scheduling Supervisor

Contact Center Workforce & Scheduling Supervisor leading global teams at OpenTable. Building and motivating a high-performance workforce to achieve excellence in customer support across varied time zones.

Marriott Vacations Worldwide is a leading vacation ownership and resort management company offering memorable experiences at resorts and vacation properties around the globe. With a diverse portfolio that includes popular brands like Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club, Marriott Vacations Worldwide caters to over 700,000 owner families, focusing on providing quality vacation experiences characterized by exceptional hospitality. The company also operates an expansive exchange and rental service to enhance the travel experiences of its members and guests.

Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.

 Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.

 Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.  

Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
• Answer questions about vacation destinations.
• Check the availability of accommodations and dates, suggesting alternatives when necessary.
• Promote accommodation upgrades and extra nights.
• Follow all Marriott Vacations Worldwide call center policies and procedures.
• Develop and maintain positive working relationships with others.

Sales Associate handling inbound calls to promote and sell vacation ownership preview packages. Assisting customers with inquiries and maintaining company policies in the process.

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. We enhance staff efficiency, reduce operating costs and enable a more rewarding customer experience.We offer peace of mind. We enable transformation. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping our customers enhance the value that their staff and facilities add to their business.Our experienced professionals are committed to the success of our customers, partners and communities to create a safe, confident path forward.We are Glory – we enable a confident world for a better tomorrow.Our parent company GLORY Ltd. is headquartered in Himeji, Japan. For more information about GLORY Ltd., please visit www.corporate.glory-global.com

GLORY

- Gestionar llamadas entrantes y salientes de forma oportuna con clientes y personal interno.
- Identificar las necesidades de los clientes, aclarar información, investigar cada problema y ofrecer soluciones.
- Elaborar cotizaciones para clientes.
- Coordinar la recepción de solicitudes de clientes, Órdenes de Compra, programación de servicios y accesos a sucursales.
- Brindar soporte a las operaciones y seguimiento oportuno al cumplimiento de servicios diarios.
- Revisión, validación de servicios y refacciones para facturación.
- Coordinar servicios con gerencias y supervisiones para satisfacción del cliente.
- Actualizar documentación de servicios en plataformas internas y de cliente.


Agente de Call Center / Dispatch

Call Center Agent responsible for customer service and support operations at Glory Global Solutions. Handling inquiries, creating quotes, and coordinating service requests with clients.

Hybrid Call Center Reps roles in Mexico

Browse 6 hybrid call center reps roles hiring in Mexico plus related opportunities such as customer support and customer service.

6 jobs found

Vacation Planner – Call Center Inbound Sales

Marriott Vacations Worldwide

Sales Specialist, Contact Center – Latam

Zendesk

Contact Center Agent

CIAL Dun & Bradstreet

Contact Center Workforce & Scheduling Supervisor

OpenTable

Vacation Planner – Call Center Inbound Sales

Marriott Vacations Worldwide

Agente de Call Center / Dispatch

GLORY