Customer Service Specialist providing support via all channels at TDCX. Identifying customer needs and ensuring satisfaction with a focus on relationship building.
About the role
- Teamlead in Customer Service responsible for strategy and operations at zvoove. Focusing on team development and customer satisfaction in the personnel service sector.
Responsibilities
- Responsibility for the Customer Service area within the personnel services product domain
- Focus on recruiting, onboarding and further development of the team
- Optimization of organization, processes, revenue and technical framework
- Ensure that customer requests are efficiently prioritized and resolved and that SLAs are met
- Act as a role model and coach for the team
- Conduct employee reviews and team meetings in a motivating and goal-oriented manner
- Support individual development through realistic, challenging goals and targeted coaching
- Continuously develop the customer service function
- Collaborate with other customer service teams and across departments
Requirements
- At least 5 years of professional experience in a comparable role, ideally in a customer-focused environment — SaaS experience is desirable
- Extensive experience in leading and developing teams, with knowledge of project management
- Experience in process design, monitoring and optimizing workflows with a strong focus on customer satisfaction, customer retention, churn prevention, and expansion
- High level of initiative, a hands-on mentality and a structured, independent way of working
- Sound, data-driven decision making and an entrepreneurial approach
- Strong communication skills, assertiveness and a confident presence
- Enthusiasm for IT topics and working with complex software
- Fluent German and good English skills, both written and spoken
- Willingness to work on-site in Wietmarschen-Lohne at least three days per week
Benefits
- Work in an empathetic and appreciative team
- Structured onboarding and inclusion in the leadership program
- Opportunity to contribute personally to the continued development of a reflective organization
- Opportunity to participate in the benefits of our hybrid work concept, including working in the office, from home, mobile work and workation
- A variety of benefits such as pension plans, health management and employee discounts
- Well-behaved dogs are welcome at all locations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
Application Support Specialist handling the intake, review, and processing of permits. Delivering customer - focused service and ensuring accuracy in application processes.
Customer Service & Back - Office role supporting B2C operations in a sustainable startup. Engaging with customers, managing online shop and ensuring efficient daily operations.
Customer Support Manager providing exceptional support for JUPUS clients in the legal tech industry. Collaborating on feedback and enhancing support processes to improve customer experience.
Customer Service Associate handling inquiries and support in a medical technology context at BioStem Technologies. Engaging in customer service, order processing, and team collaboration.
Customer Support Specialist at Sweep aiding clients in climate journey using SaaS solutions. Collaborating with teams to enhance customer satisfaction and technical issue resolution.
Customer Service Representative assisting customers inside and outside U - Haul centers with products and services. Responsible for equipment inspection, rentals, and customer education.
Customer Service Representative assisting U - Haul customers inside and outside with products, rentals, and services. Responsibilities include cleaning, inspecting, and managing equipment using technology.
Customer Service Representative providing assistance with U - Haul products and services at center. Engaging with customers, managing rentals, and maintaining equipment.