Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.
About the role
- Customer Success Manager supporting DACH clients in leveraging recruitment technology for growth. Focusing on onboarding, retention, and customer satisfaction within a SaaS environment.
Responsibilities
- Help DACH customers succeed by turning recruitment technology into tangible business impact, from onboarding through long-term growth
- Guide customers through structured onboarding and implementation projects, from intake to go-live
- Manage a portfolio of customers in the DACH region and serve as their primary point of contact at RecruitNow
- Drive product adoption, improve NPS, and secure long-term retention
- Proactively identify risks, opportunities, optimization potential, and scalability improvements
Requirements
- 2–3 years' experience in Customer Success, Consulting, or Account Management within a SaaS company or scale-up
- Experience with recruitment software, HR tech, or ATS platforms is a strong plus
- Strong stakeholder management and prioritization skills
- Clear and effective communication skills (online, phone, email, presentations)
- Analytical and problem-solving mindset
- Professional proficiency in German and English (spoken and written)
Benefits
- 24 vacation days
- 8% holiday allowance
- Travel and remote-working reimbursement
- Personal development budget
- Flexible working: Work in the way that suits you best, from the office or from home, between 07:30 and 19:30
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